SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought a tub of this stuff a year ago, and am just now seeing the bottom of the tin. But more importantly -- I haven't wanted to try any other brands in that year. I always felt a hair product could be a little more this, a little less that -- but the Zeus stuff feels great (not slimy or waxy), holds great without being greasy, smells subtle and nice, and is in a sexy metal tin to boot. I try out a lot of products in general, and am surprised this doesn't have more reviews! To make sure you're using it correctly -- get some out, and RUB your hands together quickly to warm it up and spread it out -- then use both hands to apply throughout your roots. It honestly works on either damp or dry hair in my experience, but of course a fresh slate after a shower is usually ideal.
At first I wasn't sure about this stuff, I put it into mostly dry hair and it caused strands to sort of separate and get really straight. Here's the key: Make sure your fingers are wet when you scoop this out of this tin. I use about a dime size amount and rub it into my wet hands and then into my damp hair. And after I style my hair, and it sets, this product does exactly what it says it does; matte finish, strong hold. Also, I sprinkle a couple drops of water in the tin before I close it again, so next time I open it the product is a little softer.
Strong yet pliable hold. Can restyle through out the day if you like, or set it and forget it. Scent is fine, but it is very understated. I wear cologne, so that's perfect to me. Product breaks down well and is easy to apply (for a clay). Recommended. For reference, I have medium length, thick hair. I will use a sea salt spray first, then throw the clay in . I will blow dry just for shaping, 30 seconds or less. Done!
My hair cut gal suggested I start using products in my hair since I started wearing it longer 2 years ago. I've tried many different precuts - this one is the best. I have very thick white curly hair and this holds my hair all day without itching. I need to wash my hair more often because it does not easily or completely rinse out, but it is worth it.
I used to use uppercut but this clay based matte pomade is soo much more my preference. This stuff doesn't have a strong odor, I barley notice it at all. It's easy to use and I prefer to use it in moist vs dry hair. I slick my hair back and this stuff holds very well with minimal gloss thanks to its matte effect. I'm also able to restyle it by moistening my hair a bit. Will definitely buy it again.
I was looking for something to replace the Alterna product that I have used for years but no longer made...this stuff was perfect! Great hold, easy to apply---gives you that wonderful Piece-y look!
Works well for my thick hair and doesn't melt in hot Temps! Scent lasts and isn't overpowering. Also love that it doesn't flake. Washes out easily!
Great for my short hair and definitely not just for the guys