SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So I guess I like it. It was an acquired taste; initially it seemed a bit off. I spray it in steaming hot water in the shower before I turn down the heat and get in. I also add a bunch of drops of other eucalyptus oils in the corners and edges of the shower. It has become part of my routine. Helps me breathe and feel refreshed. The smell is a little different than other oils but it works out really well for me.
Another GREAT Zeus product! My husband has a spectacular beard (really, he get compliments on it all the time) and we both love the Zeus products. He loves them for their quality, and I love them for the smell and quality ingredients. I am SUPER picky about scents and all of the Zeus products smell great - and this is no exception. I am pretty excited that this eucalyptus spray can also be used in the shower! Who doesn't love products with multiple uses? Spray a bit of this in a hot, steamy shower and you have the perfect answer to seasonal stuffiness! I highly recommend this and all Zeus products!
When I received this I was amazed at how wonderful it smelt! It sprays a nice fine mist! The package comes with the bottle, sealed with a lid. Then it has a separate spray head. This makes for easy traveling! It's a 4oz container, great size and you don't have to worry about product leaking out of the sprayer! It also comes in a nice ziplock plastic bag for easy storage! I have noticed a lot of peaceful sleeping when sprayed on my pillows!
While this was intended for my husband to use for shaving, I have selfishly claimed it for myself!! The smell is intoxicating!! I have used it in the shower, bath tub, on my towels, to shave, etc. it smells so good My bathroom smells like the spa. I have even sprayed it on my pillows!! Ha! Seriously. It's great. A good strong (not overpowering) eucalyptus scent. It's pure oil. No additives. It's actually a great sized bottle to travel with also. I tucked it into my purse and brought it to work this week for a quick pick me up!! Such a fan!!
I find the scent a bit overwhelming sometimes but it sure does feel refreshing
I love this product. I bought one for the steam room at my gym, and one for the home shower. The scent is not overpowering, and helps clear the sinuses.
I use it every night when I wash my face. I put hot water in the sink with one spray. It is wonderful to use a washcloth that has been dipped into the water to rinse my face.
We have been trying to switch to as many natural products as possible. I was so excited to get this Eucalyptus spray in time for the cold season. I didn't even realize all of the other uses when I ordered it!
I am loving this spray as a shaving spray. So refreshing and leaves a smooth finish!
I love spraying this into the shower for an invigorating start to my day! Smells great and I'm hoping it's acting as a preventative to getting a cold.