SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I saw these glasses off of a different person on social media so I decided to give it a shot. The pricing seemed good so I didn’t feel like that it was a loss for me if the sunglasses didn’t fit my face. Surprise surprise surprise the Style fits my type of face perfectly and they’re very stylish. For that price I’m considering on going back in purchasing additional pairs of sunglasses. I actually caught my younger niece trying them on with the same reaction!!
These are really fun looking glasses. Look lovely on. I can see everything clearly but the sun is amply blocked. I also found these glasses really comfortable. They feel stable in my nose and don't squish my cheeks (most glasses do touch my cheeks). So this is a nice bonus. I've dropped them several times already and they've held up to the thrashing. Really love these sunnies
I cannot express enough how much I absolutely LOVE these shades! They are the best pair of sunglasses I’ve purchased (even compared to my designer shades)! I have a small face and most glasses are loose on me, but these were not...they hugged my face perfectly! They look so fancy and luxurious that no one will ever know how reasonably priced they are when I’m wearing them. These sunglasses are a MUST!! Stop reading the reviews honey and get you a pair of these bad boys! You’ll thank me later.
If someone measured my face and custom-made these, they could not be better! They fit me like a glove! These are truly amazing sunnies! They're beautiful, extremely well-made and I absolutely LOVE them! Thank you!
They look good depending on my hairstyle because of my facial features. So I use these sunglasses when I have a pony tail or a bun, does not look cheap at all! When I am getting tan by the pool I use other pair of sunglasses because I noticed that these sunglasses were leaving a tanning mark. Careful!!
I really like the sturdiness of these glasses. They seem well made, nice hinges and the lens seems sturdy. They cut the glare well. Not to mention, they are fashionable.
These are amazing sunglasses! The durable plastic feels really quality, just like our brand-name expensive pairs. LOVE the shape and look. AND they are polarized!!
I love these sunglasses so much! They are super cute and trendy. Material is great quality. 10/10 recommend
I love these sunnies so much! They are so flattering and effective at blocking out the rays. I will be buying more in the future