SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought these glasses for my wife and she absolutely loves them. She is very picky about glasses and these won her over. She’s been wearing them all day for the last few days and no complaints. Says they are light and comfortable, and won’t take them off!
I bought these glasses to wear while driving on foggy/sunny days to cut the glare. My usual sunglasses are too dark. I really like them! They’re nice looking, lightweight and do the job perfectly.
Super lightweight and not pinching on the nose or near the temples. Not overly large lenses or frames. Great nose grips that won't tangle in long hair. Overall great glasses and worth the money
These are my 3rd pair of these sunglasses. Love, Love, Love them. Would recommend them. I really like the color of the frames, very current.
I love these!!! My eyes are very sensitive to any type of light & these are stylish, light & perfect protection.
The lightweight and effectiveness of the eye protection is excellent. These sunglasses are well made. This is my second pair!
Very stylish... a tiny bit heavy but I love them...they don't slip down with the rubber nose pieces. they are a keeper
Amazing. Lightweight, cute, comfortable (and I loathe wearing sunglasses but I can wear these all day!) These are expensive but if you want to protect your eyes, I suggest investing in a good pair like these. Absolutely love them
You can wear these for hours without feeling soreness. Love how the glasses make your view calmer, take the brightness out. Very durable.
Very good set of sunglasses. While they are lightweight, they feel very sturdy.
LOVE THEM! (They shipped exactly when stated).
These sunglasses are perfect! Great fit, the shape and color are very on trend.
Cute style and frame with function.
this design is soooo pretty. I’m in love with sunglasses
Love them! Lightweight & great fit.
Love them so much
It was a gift for my wife. She loves the lenses and the shape of the frames. They're larger on her face than I expected, but look great on her. She still has the knock off glasses, but this is her new favorite; her "fancy" glasses.
Awesome color with the polarization, and good durability
Fits well and Lightweight.
These sunglasses are my favorite new accessory! Love them!
Great sunglasses. Stylish, comfortable, and they look great.