SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Feature packed, my wife loves this microphone! She uses a singing app and wanted her own microphone, instead of using her phones built-in microphone. It sounds great, speaker quality is good, and has nice LED's that flash with the volume of her voice. Charges through an older micro-usb cable, which is a bit outdated, but for the price, I can't complain. plays music easily with the included Last, Next, Pause/Play. Power button was hard to find, it's actually at the top and blends in with the dazzling silver! All-in-all, a good quality microphone!
Gifted this to a friend's daughter who has perfect pitch, but many disabilities. At first, she was timid and didn't like the noise. But, once she discovered the volume control, she began to sing along with the music we put on for her. Her dad reports that she is mesmerized by it and is singing all around the house. Very pleased with this purchase!
Just opened the box. Wow! I did not expect this karaoke microphone to be so much fun and so good. Worked right after i charged it. Bluetooth connection took seconds. The only thing was the voice of the lady that said 'bluetooth connected' was a little loud. She startled me the first time. lol. Sounds great so far. I'm going to order a second one so my friends and i can do a duet. Looking forward to using it at our Halloween party coming up. Thank you!
My children and their friends enjoy this microphone so much! I was impressed by the sound quality and the flashing lights are really fun. It's easy to use and connect to a Bluetooth device - I connected to my phone and was able to play music through my Spotify app for music to sing along to. The kids enjoyed it so much I ordered a second one so that they wouldn't have to fight over it.
If you ever wanted to hear your tone-deaf daughter relentlessly sing Kids-Bop YouTube videos for hours at a time THIS is the microphone for you! Be sure to pair the order with quality noise cancelling headphones and some Advil in advance. The voice over for the "On sequence, as well as, the connecting of the blue-tooth" is indicated by an audible message at 150 dbl from an obviously hearing impaired Asian woman in broken English. This alone is hysterical.
This mike was exactly what we needed. My kids are loving it! It connects to my phone even from the next room so I can play music and they’ll sing along... they even enjoy using FaceTime while connected to the mike :) fascinating for the voice to be coming from the mike instead of the phone. It’s loud enough but not a volume that causes headaches. Easy to charge by simply plugging into a USB adapter. Seller was very helpful and replied immediately when I asked about the charging. Altogether a great purchase
My toddler loves to sing and he had a plastic mic, I decided to look for one that would actually work and we have been having so much fun with this mic. Even my husband and I have been doing karaoke. I highly recommend it! It is easy to use, all you have to do is charge it and then pair it with your phone or tv. We have been using Spotify and YouTube and the sound is pretty good.
For I was not good at singing, singing in front of everyone time very embarrassing things, but at a friend's last time also is to have a microphone, and the accompaniment, the effect is great, I found that everyone is not a professional singer, singing is not very good, but the most important thing is we together very happy to share their joy, forget the sing of good is not good, you like is the feeling of joy together, I wanted to do was to share this joy with more friends.I continued to have fun with my friends as I listened to the microphone.No one is perfect, only happy is the most important
this microphone/karaoke machine is amazing!! We've had so much fun with this and will continue to do so!! The volume goes up pretty loud, the battery life is great, and the sound is so good! We love it so much!! Might have to purchase one for every single memeber in our house!! This is really great!!
I bought this for my daughters 9th birthday party (she wanted to do a karaoke thing). First off it’s super loud. You can change your voice which is hilarious. I thought it was so cool I bought it to gift to my daughters friend for her birthday and her mom texted me that it was the coolest gift out of all of them.
So fun! My daughters had so much fun singing karaoke with this microphone! It’s lightweight and perfect for kids. The recording that comes on in the beginning saying the Bluetooth was ready was strange for my taste
This wireless microphone is a hit for my daughters. I initially bought one to tested out and was not disappointed, so I bought a 2nd one. Both my girls really love it. it's easy and fun to use, but require some adult assistance for connectivity to players. The only downside I belive is that it doesn't come with 1/4in audio Jack adaptor to connect to karaoke machines. Other then that, its a wild and fun singing party in the house.
This thing is amazing! The instructions are not clear and it took a little bit of time to figure out how everything worked but once we did the kids love playing with it and best of all it holds a charge for a really long time!
I brought this for my grandson who is 2. He totally loves it. This mic is awesome. Sound is loud and clear. Easy to adjust sound from high to low. Special features and effects are fantastic. Easy to connect to wifi. Great product. I highly recommend.
Friends copy all their favorite songs into the mobile phone, which can be connected with the mobile phone, play their favorite songs, can also sing together, the music effect is great, every time we sing together are very happy, a friend can play the guitar, we play very happy
It keeps me entertained. Karaoke night just went up a notch. The Bluetooth make the real music comes out of the microphone speaker which gives you the ability to sing along with the artists. The lights shines with the sounds/as you sing into it. The echo is fun and can be adjusted with no echo. Great buy!
My 7 year old loves to sing and dance. I saw this and knew I had to buy it for her birthday. She LOVES it. For the cost I think it's a great product. Sound quality is pretty good. The features are fun. We love that we can hook it up as a bluetooth and sing our favorite songs.
totally skeptical about buying this because it was so cheap. But I was just buying it for my 1 yr old to play with to leave my microphones alone for my karoke machine and o my gosh ... i didn't expect it but I FELL IN LOVE WITH IT!!! I play more with it then she does
I bought this to provide entertainment while camping. My niece and I synced it to her phone and it has a fairly nice sound and volume control for both the singer and music. The little box has disco flashing lights for extra entertainment fun. The battery didn't survive till the end of the trip unfortunately.
My kids love this and we’ve had some really fun family karaoke nights with it! For the price I was a bit surprised at how great it is. We bought a second one so both kids can use it. Only one can be hooked up to the music at a time but we put the second one on mic only and they use them together.
I was skeptical about how this would work but it is pretty great! I bought this for my youngest child and it works so nicely my older children question my buying it every time we get a free karaoke show! But I love it and how easily is to use.
My kids thought this was the coolest thing and so did I! I connected it to my phone, played YouTube and we sang!! You can even push a button and it somehow eliminates the lyrics so it’s just the background music. This little microphone was so fun!
The look of this microphone is so cool!! I got her the pink one and it is fantastic! My granddaughter was so excited when she got it! Her and her 8 year old brother played with it for hours when she unwrapped it for her birthday! Great product! Great sound! Am thinking about buying one for my grandson.
I bought this microphone for my niece for Christmas. She loves to dance and sing and I hoped she would put this little gadget to good use. Well, she has. She especially love the color. The bluetooth capabilities allow to hookup to smart phone, or tablet, and sing songs from YouTube. I'm so happy I decided to buy. Overall the good thing, but gets way too loud sometimes.
This is way better than karaoke machines!Everyone in the family has had a blast playing with it.they enjoy performing much more. I started playing favorite song over Bluetooth. We sing all our favorites that way.