SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was truly amazed at the quality of these glasses for the price. They are so heavy that the lenses feel like glass. My daughter really liked these when her brother gave them to her for Christmas. I was actually impressed. I bought another pair of sunglasses, however, that weren't as good of quality, so check the reviews. This pair was awesome - I'd buy another!
Very good quality for the price. The frames are a heavier plastic. Item I received is exactly as pictured. Both my teenage son and daughter can wear these and say they fit well. These arrived quickly and the packaging was in very good condition.
Awesome!!!!! Who can forget Kurt Cobain? Specially if you like grunge music. My daughters is so happy to have them. Until then she found out who Kurt was! They are very comfortable. They are lightweight and stylish white color. Comes with an unscratchable bag inside a little box. I Recommend it!!
I think they are amazing. I use them for my cosplay and sometimes wear them outside. The only thing I wish for is more colors.
These glasses are sturdy, and very well made. They should last a while. Also, packaging was way more than I expected, these glasses came in their own bag and had their own glasses cloth cleaner. I was impressed. This company blew my expectations out of the water, and will definitely buy from them again.
What I like the most about these sunglasses is how they protect your eyes from the harsh glare of the sun. They are amazing! Second is the high fashion and fun these sunglasses provide. I love them so much that I purchased another pair.
Satisfied. Glasses provided me with the look I intended to express. Definite eye catcher and sturdy fabrication. 4 stars out of 5 rating because I wished the tint on the lense to be a shade darker.
I love these! I want a pair! My daughter was one of the snow people in her grade’s Christmas musical. The costume specifications said she had to have white sunglasses. And let me tell you, she had the COOLEST sunglasses of all the snowpeople! No one else up even came close. Then the snow people did a parody of Thriller...
These are great. Not just for teens. I am a trendy grandmother and collect sunglasses. I love these. They are well made and so much fun.
These are super great! They worked out so well for my Willy Wonka Cosplay! I definitely recommend these, even for everyday wear!
I love these statement piece shades! They definitely stand out and are quite good quality!