SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is perfect for what I needed! The delicate waves on this ring allow the rings to nest perfectly without adding bulk, and best of all for this price, it doesn’t turn my finger green!!! I have small kids and it’s flu season, so I wash my hands constantly without removing my rings, the ring is still in perfect condition after weeks of wear!
This ring is delicate and captures that feeling of being at the beach with its curvy wave design. It was a present for my daughter, and she absolutely loves it! This ring is slim in width and she hasn't taken it off since she got it.
I really like this ring! The waves were at more of an angle then I realized. But that may just be my ocd. I wash my hands with this wavy ring on and STILL no discoloration or green finger. I’m so pleased!
Love this ring. It is very delicate looking but very sturdy. I’ve stacked it with other rings and it looks very nice. I’m thinking of getting a few more to wear as midi rings on different fingers.
I really like this ring a lot! I never take it off - sleep in it, shower in it, swim in it, etc. It loses its shape and gets sort of weird and deformed occasionally, but it's not too bad! Most importantly, it doesn't turn my finger green and it doesn't fall off.
Been about 3 months and it looks the same way I first got it. I shower with it everyday and it held up quite well I'd recommend.
The product is exactly as described! Beautiful shine and high quality! Highly recommend this product and company!
Very nice quality, especially for the price. Daughter and wife both love them and would highly recommend it.
I love the comfort and look and the price! Very well-made and I will be back for more
Love these! I wear a size ten and have difficulty finding rings that fit. They easily adjust.