SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I think it is such an interesting product and with great concept, because of its functionality. We all heard the statistics of how nowadays our phones have more germs and are dirtier than a toilet seat because we take it everywhere but rarely clean it. That’s why I got this sanitizer, it comes with large capacity that can not only sterilize phones but also watch or daily accessories. Also with additional aromatherapy function. Very pleased with it.
Phones, keys, cash, coins, masks, credit cards……I have put it all in…separately of course. The light is not going to penetrate through to piled up items. I liked it so much I sent one to each of my adult children. Seems to be well made. Don’t really need any Aroma diffuser, not sure what that is all about. But they do include long skinny eyedroppers to put essential oils into it if that is your choice. All in all, very pleased.
It was delivered in less than half the time and in perfect conditions. I love the design and the size is just perfect. Fits pretty much everything that I need clean: phone，toothbrushes, make up accessories, cutlery, my stainless steel straw, my baby’s pacifiers and bottle nipples. But it’s also compact and perfect for travelling too. Now I just use the uv-pod and it’s all clean in a few minutes. Overall I’m really happy with it.
I received this very quickly it was packaged nicely and had no flaws. It's a really good size. I have a iPhone 8 and there was plenty of room around it. I sanitized the phone cover, toothbrush, masks, my phone, and the remote control. I've always wanted one as several of my friends have them.
This is the perfect size because my phone fits in it or I can fit both my keys and wallet. There are two settings where you can have it on for 18 or 30 minute intervals. It works great and is simple to use. It is nice to have the wireless charging feature as well on it.
It’s easy to use. Just plug it in, put the items you want to sanitize inside, close it, press the button and done. I’m obsessed with sanitizing my items every time I get home from somewhere. But with my phone, I know it’s not good if I use Clorox. It may damage my phone somehow (I think) but I had no choice. Now I can sanitize my phone by using this UV sanitizer. When you open the it, the UV will automatically shut down to protect you from UV light.
this is a lifesaver. it's easy to use and disinfects my phone in 30 seconds/side. really can't beat it.
I love that there is something out there to sanitize not only cell phones but keys glasses remotes without harsh products. This machine is the perfect size to do all of this. Plus to add a scent is like icing on a cake!! This machine won’t disappoint. Definitely keep in mind to charge an iPhone that it has to be at least 8 or above but this sanitizer won’t disappoint you.
Got this at home to sterilize my phone, glasses, apple watch and small items. Quick and easy with just one button. I can charge up my phone at the same time. Seems great though I have no way of proving it actually cleans the germs...
I bought this little Sanitizer box to surprise my sister and my parents, who are super germ conscious. Especially for this period. My parents like the wireless charging function.
Works as advertised. It's nice to be able to charge one phone while sanitizing another. I use this for keys, phone, credit cards, glasses.
Quick and easy way to sterilize the items that are difficult to wash.
This is a nice size unit that is portable and great to take when traveling. The unit is large enough to hold and disinfect larger cell phones. It also has an oil diffuser and a wireless charger, so you only need one plug to clean and charge your phone!
It's a great product! Super useful because I can put a lot of things in the box to sterilize so now I have the cleanest electronic devices among all my family and friends, especially under this special time. Reasonable price too!
Quick delivery. Needed for travel. A little taller than I thought but will fit in luggage ok.
A little small for my 7plus iPhone but does credit cards glasses etc well
I wish it were a little larger. I use it for my iPhone and it’s plenty large enough for that, but I’d like to use it for other items.
I am more than satisfied with this product. This sanitizer is a “must-have”
Perfect for killing those viruses you cant see. I put my phone, glasses and keys there every day.
It was really easy to use. It charges my iPhone 11 but I haven't used the essential oil part. I didn't even know I could put oil in it while it's sanitizing. I definitely need to try that out.
18 minutes was a lot longer than expected, but does a good job.
This product gives me a sense of safety, and I use it every night to disinfect my mobile phone and my watch. You can also charge your phone while you sleep
There seems to be a problem of having to just believe that the germs are gone. You see nothing when you put things in and nothing when you take things out. It is a faith situation.
Seems to work fine but hard to tell if, in fact, it is actually sanitizing the phone!
Very high quality! Sleek design and works very good for both sanitizing and charging my phone. Im very happy!