SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Overall I'm really happy with this bike bag. I love that it can fit different size bike handles. It's easy to install and it's so nice to be able to just unclip it to take it off. It's perfect for when I use my bike riding app so I can see how far I've gone. Sometimes I have to be more deliberate when I use the touch screen so it will sense my finger but not enough to be too annoying.
I haven't used it yet, but my boyfriend has used it a couple of times, and he likes it. He likes to play music on a portable speaker when he rides home from work, and this case allows his phone to be super accessible without having to worry about dropping it or stopping to use it. Very high quality materials, would highly recommend.
This phone mount was just what I needed. It’s the perfect size for my iPhone XR and still has room for a wallet and keys. The touch screen works fine and I was able to see my phone screen in spite of a little glare. It’s incredibly easy to install and seems to hold in place well.
This is a wallet and a cell phone holder for your bike. Easy to install. The plastic does not interfere with the touchscreen. I play music from my phone and it does not appear to muffle the sound.
I put this on the handlebar of my Shadow RS; not too hard to install, but I have to rotate it a little to the right so I can see my lights and numbers. It works to hold my phone where I can see it, and maybe my wallet and keys if I want. Great product for the price.
Easy installation, the touch screen is fast responding, there's plenty of room for your money and credit cards if you don't wanna take a wallet while you ride.
The case is perfect for my phone, fits like a glove and I'm very happy with it.
It fitted perfectly even for my oneplus. The space inside the zipped sections allows me to carry cash in it. Only reason it’s not 5 stars is because it hasn’t been tested in the rain yet, so I'm not sure how waterproof it is. Overall, a sturdy product that does what it says!
Nice product. I had my doubts about how sturdy the mounting would be but it’s working out very well.