SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So basically this device entices bugs with a pretty light, sucks them through a turbine where they get stuck to a glue pad and starve to death. The only downfall is that it lacks a tiny microphone that would amplify the cries of agony as a bloodsucking vector of disease writhes in agony. We have two toddler girls who kept having these horrible red welts on their skin that we would find in the morning. Turns out that, like their mother, they are highly sensitive to mosquito bites. Out of desperation we bought this little guy and since then, not one bite, only the great satisfaction of seeing the machines overnight "kills". We hate mosquitoes and so we are very happy with this product. We now have three.
This item was exactly as described. I was pleasantly surprised/disgusted how well this thing actually worked. I had a problem with soil gnats in my house plants and this device caught more than I even realized there were. I believe the problem has been cleared but I will continue to run this machine as a precaution. I had a plug in stick UV trap (with no fan that I was using while waiting for this to arrive). Although I was confident the cheaper version got them all in the 3-4 days I had it plugged in, I plugged in this mosquito trap as well and the number of gnats caught was more than double the other unit in the first 24 hours. This machine works- and fast.
This is an awesome little gnat catcher. I actually don’t know if they are gnats or fruit flies. One of my children (whom shall remain nameless) decided it would be a good idea to use the water catch trey on the fridge as a drain. Afterwards, we left for an almost 2 week vacation. When we got home we were greeted with a swarm of fruit flies. After trying the bowl of vinegar and banana peel trap with very limited success I this mosquito trap. In a week, it caught most of the gnats. We live in a small house but the fruit flies seem to enjoy our bathroom. I’ve moved the device around from the kitchen to the bedroom, to the bathroom, and back to the kitchen. I don’t review too many things, but this little guy is a winner!
A great trap for mosquitoes, it does its job well. I would give it 5 stars but I’m not that satisfied with the battery life. It’s good for the night but then I need to charge it again. Good thing it can be used while charging though
I was pleasantly surprised by how well this little bug zapper works! I didn't expect much...it's small, lightweight, and simple, but it does a great job. This product IS worth the money and DOES DO what should be expected of it. I absolutely will take it hiking and hang it in my tent to kill that one mosquito that always gets in!
Working great so far! I needed it mainly to catch the house flies that are plaguing our kitchen as the weather is warming up, but we have fruit fly/gnats too so I figured if they didn’t catch the house flies at least we’d get the little ones. There are 7 house flies in it right now! I’m so far pretty satisfied. Will leave it on overnight and see what else we get!
If you’re going camping, put this in your tent before you lay down. Pesky gnats in the kitchen turn this on before going to bed you will get positive results. Unit works perfectly. Charge lasts a good 6 hours and can be left plugged on and in operation while it charges...
Bought this product thinking it was not going to work very well. I was wrong! This zapper is great. I can place it anywhere since it is small, but don't let the size fool you. It works great!!
Let's start by stating it is easy to set up and looks nice. However, I expected that if I left it on (standard setting) over a weekend at least some of the fruit flies that buzz around my desk would be sucked in and die a sticky death. It should be noted that I don't have a lot of flies, but none of them decided to commit suicide by being sucked into this trap. The fan is running and the blue light is on but no-one is home. After a week of use, it did 'katch' one fruit fly (probably died of old age). Yet, his cousins harass me right next to the device. I try to coax them to the device and they show no interest. Maybe they saw their cousin Fred the fruit fly go in and never come out. Who knows...
Better than I was expecting for the price. Easy to clean and is pretty effective at killing bugs and flies on the porch.
This really works. If you put it in a dark room at night it zaps away. All the flies, moths, etc. I charge it during the day and turn it on at dusk.
This is a pretty effective fly killer that has the huge advantage of having a rechargeable battery built in, so isn't tied to a power supply. You can position it just where you need it.
I like this compact little zapper. Works well. It caught a few moths and a couple mosquitoes overnight.
Needed something to kill fruit nats and this works great
Works surprisingly well. A great value for the price.