SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Travel Makeup Bag is literally one of the best purchases! As someone who travels quite frequently *and* wears a lot of makeup/has an extensive skin routine, this was the answer to all my toiletry bag needs! The problem I was running into in the past with other toiletry/portable make up bags, was finding the right storage for my makeup brushes. This Travel Makeup Bag offers slots and a plastic cover to protect your makeup brush hair, which is SO important! Not to mention, it's a waterproof bag which is great because I mainly store my toiletry bag in bathrooms and it's comforting to know my items are safe from water. Lastly, the baby pink color is so cute! Goes with all my luggage. I can't recommend this bag enough! If you're a business traveller or just a lover of travel, you won't regret buying this.
I really like this. It has lots of pockets and space even fit my smaller size shampoo and conditioner. I like that it’s waterproof also. It fits all my bathroom/shower stuff/makeup which helps when traveling. I wasn't going back and forth from the bathroom back to my travel bag for something I forgot. It all fit in this bag and I could take it out of my bag and put it in the bathroom and everything was there. It was exactly what I was looking for.
I am loving my new makeup bag. It's not just a pretty color, it's so roomy and expandable. It has so many compartments to fit my travel size items and my make up and my jewelry. The zippers are good quality too. This makeup bag is of a great size to fit in my suitcase and keep all my items together in one place and that is the best part. I highly recommend this bag!
I was looking for something to hold my beauty supplies for a week while on vacation. I love that this bag has so many compartments of various sizes for all my products. It even has a place for my makeup brushes which protects the bristles. It is also a very attractive blush pink and black color which matches my luggage. The zippers seem sturdy. I highly recommend this makeup bag.
This beautiful bag has got to be the roomiest bag I have ever had! It is perfect for taking with you when you travel or even to use as an everyday bag for cosmetics, toiletry items or anything you can think of. The material is extremely durable and soft. This bag will outlast any other bag I've had. It is much nicer to have everything organized in the many pockets it has. It's definitely the perfect bag if you're always on the go like I am.
I really like this bag as an everyday make-up bag, but it is even better as a travel bag! Everything that I need fits in and stays where I put it. I have decreased how many bags I bring because I can pack them so efficiently. Highly recommend it! The ONLY thing I want to note is that the exterior cloth gets powder on it so easily; it would be better if the material were something more durable and could be wiped clean.
I love that this holds everything (and I have more than most;)! It has a place for all my makeup brushes, foundations, concealers, bronzers, blushes, shadow pallets, primers, mascaras, brow pencils, highlighters, and, and, and then some! What I really love is that if I get makeup on the inside, it kind of blends in with my foundation color. I looked for a new one for at least 5 years. This one is a keeper!
I bought this travel bag as a present to my daughter and she liked it very much, it is very good quality and it seems to be very durable, it has many pockets to carry cosmetics, creams and everything that women carry on a trip (well almost everything) my daughter recommends it 100% …
I ordered this for a trip I recently took because I was tired of taking multiple small bags with me. It is a really pretty color, didn’t have any weird odors or anything when it came out of the packaging and it fit everything that I needed very well. The price point isn’t bad and I’ll definitely be using it on trips I take in the future
This travel bag is perfect for cosmetics. It has plenty of individual pockets. I have glass bottle serums for my skin. This protects them perfectly. I am thrilled it has a place for my cosmetic brushes. The bag is also easy to clean. Can’t say enough! Thrilled with this purchase!!!
Plenty of space for everything you need to get ready in a convenient travel ready bag! There are specific compartments for everything from brushes to full sized creams or serums. Great for anyone who just can't fit everything that they need in one of the other small bags out there.
I love this bag! I am a very organized person so I love all the different compartments for my toiletries, jewelry, makeup, etc. I also like that it holds full size containers. Highly recommended!!
I love the color and that this organizer has a lot of pockets to store different things. The only problem is the zipper has a tough time going around the curves. So be extra careful not to pull the zipper off.
I’m glad I purchased this. My cosmetics, makeup, perfume, brushes, gel and lipsticks fit perfectly. Lots of pockets to put different things in. Expandable is a plus! Everything fit and it’s neat and great!
This bag is so handy. It will solve the purpose of my daughter's make-up bag in college. It’s really well made, has a lot little compartments to hold your makeup stuff as well as few lotions etc
Bought this for my upcoming trip because I was so tired of having my lotion, makeup brushes etc all over the place in my suitcase. It’s perfect for all toiletries and great to stay organized.
A pretty well constructed bag. Nice stitching and color. Great for vacation or even just a weekend getaway. I can fit all my toiletries nicely in this bag!