SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Overall I like this mask. The consistency threw me off at first because it looks and feels like a thick cream, not a mask at all. I thought it was mistakenly packaged even when I put it on my face it felt like cream. After some time on my skin it dried gently so it's definitely a mask ;). The smell is a little cloying/fake tropical coconutty sort of scent but isn't strong which I liked. It did slightly burn the first minute or 2 but I do have sensitive skin right now due to my skin carer routine so I don't necessarily blame this product. I would purchase again.
I absolutely love this face mask! It feels good, smells good, works good, and there's a lot of it! It even slowly dissolves on your face as the time goes, so by the time you're ready to wash your face, most of it is already gone! But, for anybody reading this , make sure to wash or wipe down your face before using. I realized that if you don't your face might start burning. Other than that, I love it! Definitely buying again when I run out.
This face mask is absolutely amazing!! The scent is out of this world good and the smoothness of how it just glides on your face is to die for. My face not only looked great but was soft as heck after! The reviews that are on here made me want to buy it and iam so glad i did! The cruelty free is the icing on the cake!!
Very light weight, almost feels like I’m putting lotion on. It’s very different from other masks, but in a good way! The scent is really nice too! I don’t have problematic skin issues, I just like to have a good facial mask every week to keep my skin looking healthy. This does the job!
I just discovered the Bella and Bear line and I absolutely love what I have tried so far! This mask is a not only a treat for your skin, but also a treat for your nose! It smells divine. Glides on smooth and leaves your face baby soft and tightened. I can't wait to try more products!
The smell is non-existent, so using that as a selling point seems pointless. It moisturizes and is a good price.
I was a little skeptical to start using it but within a day I noticed that my redness started to go down and that it was working a lot better than my cerave moisturizer 100% going to buy again.
This mask is great! I keep it in the fridge for a nice cool mask. It does a wonderful job brightening my skin and my face feels firmer after application
Smells great. It’s a nice way to relax and unwind. I didn’t notice a big difference in my skin after use. It does feel like it’s moisturizing.
This is one of the best face masks out there! I have used a lot of them but this one smells amazing and really relaxes you!!