SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So beautiful! I absolutely love it. The necklace was just the right size and the charm itself was not too big. The quality of the necklace is great; it is very sturdy. You can tell that this store really cares about their customers and has a great eye for small details.
At 1st I was expecting a big charm, but when I saw it small in size, I instantly fell in love with it. I switched the chain to my Pandora one since I wanted a shorter in length fit and it fit perfectly. Its to beautiful
Loved it. I’ve been wearing this necklace for a couple months now and it is great. Doesn’t get your skin colored and overall is keeping up really well. It’s additionally so cute. Don’t hesitate, buy it!!
I bought this as a prize for a contest to promote a new book. The necklace is gorgeous. The detail is perfect. I love it so much, I decided to buy one for myself as well.
Gave this to my daughter as a gift and she loves it. Wears it daily and never has had an issue with it. It's very beautiful on her and I'd recommend it as a gift any time.
The quality for the price is good. I would not have minded having a nicer rendition for a higher price. Still, it was an excellent and appreciated gift.
It was smaller than I expected, but my wife likes it, and that's what's important.
This necklace was bought as a small gift for my 20 yo daughter. She loves it, wears it all the time. Tender and cute necklace
I LOVE this necklace!!! It is the perfect size (I like tiny, feminine jewelry), and very beautifully made and presented!! I highly recommend this product!
Pretty little delicate necklace, I love it! Wear it almost everyday l. I would prefer it was a little longer!
I love this necklace. It is super cute & can be worn with tons of outfits. It is dainty but sturdy.
This necklace is tiny, much smaller than I realized. Fortunately for me, my daughter likes smaller jewelry so appreciated this as a gift. For the price though...super small. If she didn't like it as much as she did, I would’ve sent it back.
This was exactly what I hoped it would be.. She loved it.. You won't regret it..
Good quality and price . My 18 year old granddaughter loves it.