SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This watch is much nicer in person than in pictures. It has a solid feel to it and looks and feels much more expensive than it is. The classic shape works for both dress and casual looks and the design on the watch face is subtle but adds an elegant touch compared to plain watch faces. Despite being billed as a man's watch, this was purchased for a woman and looks great, even on a smaller wrist. This watch is classic and elegant and definitely exceeded my expectations.
I bought this watch as a second "spare" watch.The one thing I don't particularly like is the size. It's bigger than I would have liked (as is the strap), but I knew what I was ordering so I can't really complain about that. It looks good and the strap seems to be reasonably good quality. I have no idea how long it will last. I've only had mine for a short time.
The watch is sleek and looks much more expensive than its reasonable price would suggest. The design is an updated classic, yet maintains simplicity with a dial that's easy to read. Overall, it's practical and great looking. The watch band, made of nice leather, offers sufficient length to fit most wrists comfortably.
The watch was exactly what I wanted and the description is spot on. The only thing I was disappointed in was the watch band. If I were to take off and put on the watch daily - I don't think the band would last more than a few months.
While not being showy, this is a fine-looking watch. It runs great and is not too big. So, if you're looking for an adult men's watch with a touch of class, not brassy or over-the-top, and affordably priced, look no further.
I liked the product... It's very elegant and light. Would recommend it to all vintage-style watch lovers... It goes on a classic outfit and I love it. Wearing it daily at work.
A nice classic elegant designed watch. Good material quality for the price which makes it look and feel good on my wrist. Perfect size for a regular guy like me.
The vintage styling of this dressy watch makes a unique addition to my collection. Although not a masculine style, it is sufficient size and weight for a man's watch.
Nice looking watch with great appearance and versatility. Looks very dressy but can be worn easily with business casual. Great watch for the price.
I wanted this watch for casual dress, and I find a faux leather strap to be more comfortable than metal. This is beautiful and fits my needs.
Bought this for myself but ended up gifting it on my son-in-law's birthday and he was very happy with the watch.
I would have given the product a 5 star rating except that the band (strap) is too stiff. I will need to replace it locally.
Looks good in the photo but the watch is too big for my wrist and I do not look good wearing the watch.
Good price, quality and durability. A classic look with solid value. I would recommend it for purchase.
Quality is great. Keeps time perfectly. Have received quite a few compliments. Love this watch!
The face is a bit large and I have a small wrist. Perhaps it would be better for a bigger wrist
The watch has nice clean lines and looks great on the wrist. Easy to read face.
It is a good value I think for a nice look.
Wish it had a light, can't read after dark, otherwise it's pretty nice
Great design but the band doesn't look like it will last.
Very nice watch! Looks good and feels good on my wrist.
Good watch for the money. Rectangular face is unique.
I like everything about this watch. Very elegant
Very nice looking watch, not too big of a face.
This watch looks even better in person.