SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My boyfriend likes this product, I don’t feel it has a great scent but he is happy with how it makes his beard feel !!
I've tried many oils. This oil by far is the best. It smells great and doesn't make my beard itch. Makes my beard feel and look silky smooth, clean, and confident. The BEST of the BEST
This beard oil is amazing. All natural ingredients, smells great. No sooner than the 1st application of the oil my beard feels softer, moisturized, and no greasy after feeling. Totally recommend.
I’m so glad I introduced this product to my husband. It has a very earthy scent which I love and he raves over how it takes his long beard and gives it shine. He can’t go without it now!
There are lots of beard oils, and I've tried many. This has a good scent that isn't overpowering, is quite a good price for the amount of product, and keeps the beard nice and soft.
Wonderful beard oil. In just 3 days of use, my beard is much softer and more colorful. It smells great. My wife loves it. Highly pleased.
This keeps my boyfriend's beard nice and soft. I heard other people complaining about beard oils smelling really bad but this has a great scent that does not bother either of us.
Feels really nice and definitely softens my beard, but I'd honestly recommend it for the smell alone.
Softens the beard and smells good as well! I have been using this product for over a year now and will continue to do so. Great product!
This is some really good beard oil. Smells good and helps moisturize the hair and skin to help from being itchy. Will definitely buy it again.
Good product, but I'll be checking out other "flavors" before buying again, due to the scent. Although this made my beard feel and look great.
Smells great, I actually use this on my beard/stache and my head as well .
It works! I like having a beard! Highly recommended!
I’ve enjoyed the product so far. It keeps my beard nice and moisturized.
Bought for my husband and son in law. They both like it.
This is a good product, and works well. However, the scent is VERY strong to my mind.
Love this beard oil. It smells nice and keeps my beard soft.
I am NEVER buying a different brand after using this.
Exactly what I needed!