SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
After hours of researching and watching reviews to see which beard oil would suit me best I came across this amazing product and never looked back. I recently started to grow my beard out and honestly was lost as ever and didn't know where to begin. My skin is kind of sensitive to some oils so I was a little worried how I'd react to it, also my facial hair was always very coarse and flaky so I'd always trim my beard up and never let it grow because of that reason but after using this it's as smooth as ever and my skin underneath my hair feels even healthier. I usually apply 5-6 drops after I've showered and have let the steam open up my pores and pick out my facial hair. It's not too oily and leaves a very nice finished look to my beard once applied. I noticed a change in my facial hair the same day I used it so that was surprising to me. It does have a very strange scent to it which isn't bad but its a strong licorice smell kinda earthy. Definitely sticking to this oil once I run out
Second time buying this oil! Love the smell and feel of it! I generally apply this oil right after getting out of the shower, so that my skin also gets the benefit of the oil moisturizing due to my pores being more open. The oil does have a nice fragrance to it, but it is not flowery or feminine in any way. Putting the oil on at night and letting it have the ability to soak overnight is the best way I have found to use it. The way it conditions also gives my beard a soft and supple feeling. Definitely recommend this if you are looking for an inexpensive but highly effective beard oil!
This product is great. I'm a beginner at growing out my facial hair. This oil is great. Its ingredients are natural. Though it has a nice herbal, earthy smell, it is very mild (and soothing when I get a whiff!) I like that it is a simple, traditional recipe and it alleviates itchiness and moisturizes the skin. One small point - many guys use TOO MUCH. The bottle says to use only a few drops, and this is correct. It will not feel like much, but a few drops will do you good. Make sure you also have a good comb/brush to help distribute the oil around.
Love the smell, when I first started growing a beard I bought all the fancy oils and then a friend recommended this one and well I have not thought twice. This oil keeps my beard nice and soft, which keeps my wife nice and happy and it smells great. Wish they had other scents.
This is my favorite beard oil. I strategically massage it into parts of my beard, then rub my hands together and apply it to the entire beard. I even hit the eyebrows and hair sometimes. It does not provide much in the style department, but that's not why I buy it. All in all, this is a super beard oil for anyone trying to freshen up their beard game. I consistently have it on my bathroom counter.
Great product and I recommend it. Used this daily for a long time before trimming my beard down to mostly stubble. Has a great scent that is very pleasant without being overpowering at all. It moisturizes the skin well underneath all that beard, and keeps my beard healthy looking.
Almost a year later and I'm reviewing this product! I'm still using this beard oil along with a quality beard brush and I've been using it almost every other day! Definitely helped me get rid of my pesty "beard flakes". Definitely on my list to buy, whenever it's empty!
Full disclosure, this is the first beard oil I've ever purchased. When I used it for the first time, I wasn't sure what to expect. Spreads in easily and really gets rid of the scruff and dryness in the beard. It lasted all day sweating out in the sun, the beard held its shape and softness. There is a scent. This stuff works great, though.
I didn't actually use this. I bought it for my husband and I'm not entirely sure what his thoughts are on the item. He does use it. However, as the wife, OH MY!!!!! This made his beard so it was soft, sensuous,with an added heavenly scent. Highly recommend this to any man who wants to take their beard into the 'touch me' zone!
This is the best beard oil I have ever tried. And I have spent well two years trying to find the best beard oil. This product smells great, it works great and the most important part is it is not too expensive. If you're looking for a great beard oil this is definitely a good place to get it.
I bought this for my older brother. And recommend using it for 30 days. I was keeping track for about 2 weeks and I already see a difference. His beard has grown longer and there are some spots that are starting to grow. Although this is also a tribute to his genes. But the oil did make a faster growth than he usually does.
My husband LOVES this oil. After trying a few different brands, he found this one and is sticking with it. It's moisturizing and leaves his hair so soft. He had a wax he used to use as well but due to the quality and happiness with this product he now uses this exclusively. I would recommend
I am new to beard oil and taking care of my facial hair. I like that this has a neutral scent and the moisturizing properties of the oil is great and I can feel less itch and my skin is absolutely improving! If you are new to beard oil and aren't sure where to start this is a great first product to understand how to take care of your facial hair.
My husband loves this stuff and we have seen actual real results!!! I love how soft his face is when he puts this on and the smell is amazing! We will for sure be ordering more when he runs out! I was skeptical about it at first. I was worried it would make him break out! But his skin is smooth and no breakouts! The results were fast too!
This is the 3rd beard oil I've tried and is by far the best. The oil is a slightly thicker consistency which makes it way easier to apply. The scent is so mild that I don't even notice it. Makes my face feel very smooth. Definitely recommend this one.
It smells fantastic and I can genuinely feel the difference in how my beard feels. I used to not grow out my beard cause after a bit it would get all itchy but with this and a brush I literally never get itchy anymore.
I’ve had my beard for about 9 years and I’ve always struggled with dry itchy skin. I’m on my 2nd bottle, no itching or flakes at all! Highly recommend + I use a small (dime size) amount every day
This is the beard oil I have been searching for. Upon first use, my beard was softer and shinier than when I’ve used any other product. My wife loves the scent and keeps cozying up to me. So, if you don’t like your wife, buy a different product.
That's a great product! My beard looks great and smoother. The smell is light and is a good smell too. I highly recommend it.
Love this stuff! I've used a few other beard oils before and am quite impressed with this stuff! Smells great and definitely improves the look, feel and texture of my beard. I personally really enjoy the scent.
Scent makes me feel good. This makes my beard feel soft and smooth quickly. Great value too. For me it's a great choice and I've tried some premium ones.
I've used several different oils and this is my favorite so far, definitely digging the dropper and the smell is very natural - no artificial chemical smells. Already purchased more of it!
This stuff is great. Helps keep facial hair and skin softer and way less itchy. Can immediately tell a difference after use. Would recommend it
I've been using this product for years now and I absolutely love it. Never had any issues with skin irritations, break outs, nothing. It smells good and since using this I've never had dry/itchy skin. This is a great product.
Not my favorite smell, but I‘ll still use it.