SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are thin and light, but length and width are perfect for turbans and other headwrap styles. I feel like it compliments my complexion very well. The ends are frayed, so make sure they don’t catch on anything. Washed it once with yellow colors and this baby was just fine. Happy with my purchase, will buy again!
I was pleasantly surprised how soft these scarves are. They are also long enough to be worn as hijabs. The color is beautiful and true to the picture advertised. I can wrap it around enough to have good coverage. The scarf can be worn during any season. I am sure they would be lovely and warm worn around the neck as well. I am glad I have purchased these and I see myself purchasing different colors in the future.
Really nice quality. The scarf is supersoft and the color is just as shown, it’s even better in real life. I really love how it goes well with the outfits I have. The material is soft and nice to the touch, well-made. They shipped it in good condition, no loose threads, no pills, no weird smell. I’m really happy with this scarf, thank you!
A stylish new scarf for my wardrobe. It is just what I wanted and more! The quality is fantastic, feels really comfy around my neck (and I have sensitive skin, mind you!), no itchy-scratchy stuff. You can wear it as a head covering too in hot weather.
I wear it as a headwrap.I washed it in in cold water prior to wearing without any issue. It doesn’t dye anything I wash it with. This is the PERFECT size for proper headwrap. I will order again and highly recommend if you are someone into headwraps.
This is an excellent product, I bought it for my fall look with a black coat and it just looks amazing. The fraying didn't lose any threads after washing and the weave didn’t unwind itself at the edges. The scarf is long enough to wrap it around my neck two times and tuck it into my coat.
I ordered these as I like to wear scarfs all winter long, even in the house. These are so soft and warm, but not scratchy and hot! Exactly what I wanted.