SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Had mine for a few weeks now and it looks brand new. I’ve showered with it, worked out 4 out of 7 days/week, used lotions and perfume while wearing it and there has been no discoloration. Definitely buy this.
I love this necklace! I have had my eye on one similar to this but it way waaay more expensive and really out of my price range. I stumbled across this one and i'm so glad I did!
This has become a wardrobe essential! I purchased it as a minimal piece to brighten up looks, and it does just that. I especially love the adjustable length & the golden shine ✨
Very pleased. Was going to order a much more expensive version of this necklace but why pay 4x more for the exact same thing? Holds up well and is shiny and beautiful
I have been wearing it for over a week now and it has not tarnished or turned my skin green. 10/10 I would definitely recommend!
This is such a cute piece I can add to any outfit to make it classier. The only issue I had with it is that sometimes it does not lay flat. It lays on its side sometimes.
For the price honestly one of the best gold necklaces I’ve ever bought. I wear it in the shower every day it hasn’t turn my neck green whatsoever 5+++++ stars !
Cute for the price. Not bad at all and looks super real
Amazing quality, such a pretty rose gold. I purchased the shortest length and have it hooked on the last link. Very flexible and dainty. I love it.
Wasn't what I expected but great quality
amazing quality for the price! looks so gorgeous on and can make any outfit or other jewelry look incredible
I've worn this necklace every day for over 2 months now. It hasn't turned my neck green and has withstood many showers. It's a great buy.
Perfect! Inexpensive, it doesn’t kink or leave skin irritations. Every day wear
I love the way this necklace falls around my neck. It’s unique and stylish.
Very cute, a little short