SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I received my earrings today and couldn't wait to tell you how really sweet and cute they are BUT best of all they are not age limited and so will go with a lot of different outfits for anytime; social, day wear or a night out. I am truly delighted with them. Thank You so much!
I bought these for my granddaughter who cannot wear lots of earrings due to an allergic reaction to different metals. These earrings were ideal as she can wear them without an allergic reaction. They are also extremely pretty.
I'm allergic to plain silver but needed earrings ASAP. These have not reacted with my ears so far and for the price I am really impressed. Beautiful pair of earrings. I've had many compliments
I bought these as i seemed to be reacting to gold lately, i was surprised how pretty they are, my son keeps calling them snowflakes so even he likes them lol
Product arrived very quickly. I am pleased about this as I recently waited weeks for earrings from a different company. The earrings look very nice.
Really pretty earrings bought for my daughter's friend. She loves them
Lovely little earrings. I bought two sets, one for myself and another as a little thank you present.
A friend had bought a pair of these, I fell in love with them so treated myself to a pair
They are very pretty and well made
Great service. The earrings are great value for the money.
Absolutely lovely! I've had no reaction to them, so impressed.
Arrived quickly, small but perfectly formed!
Beautiful little flower earrings - love them!
Lovely little earrings, would be a great gift for anyone.
Absolutely lovely. Great size.
Lovely earrings. Dainty + colourful.
Lovely small studs.
Cute earrings, not too big or garish. Lovely design