SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a beautiful watch, and it’s not only pretty, but also high quality. It has some weight to it. I took it to the jeweler to resize it. We took out a number of links (6) - I have a tiny 5 inch wrist but the face does not overpower it like most watches. The jeweler commented how beautiful it was. He liked it. The beauty of this watch catches people's attention. Received many many compliments. It is feminine yet stands out! You won't go wrong with this purchase!
I purchased this to replace a Fossil watch I wear daily. It's a very nice watch. Total attention getter. When the light hits it, sparkle, sparkle, sparkle. Looks like real diamonds. Had to remove two links for it to fit correctly but luckily another watch I ordered came with the tool to do that. Overall, a really nice watch.
My daily watch is my Michael Kors, but I saw this and thought "what a fun watch". I love it! However, I have a tiny wrist and had to have the jeweler remove four of the links. It arrived in a pretty box, with a buffing cloth, very satisfied with my purchase.
The watch looks good but I’m concerned that the silver color and the stones won’t last long without peeling or stones falling out
Not the watch you wear grocery shopping... Beautiful - Elegant - Sassy... and what a great value Love it! I'm ordering another
I could not wait until it arrived and I must say it did not disappoint. The ultimate of bling and I love it so thank you very much!
The watch is absolutely beautiful but I am yet to wear it as the band was too big and I am yet to get it shortened.
I really like the watch, all that bling made me feel rich and added the finishing touches on my outfit
This watch is amazing, it is so beautiful in person. Looks just like the picture. Can’t wait to wear it!
I bought this for my daughter's birthday. It looks really good. I will have to see how this holds up.
I love this watch! I bought this watch to wear to the club when I go out, it’s so cute!
I bought this as a gift for my daughter and she loves it !!! Would buy this again!
Love this watch! But adjusting the band is a bit difficult.
This is a good looking watch for the price. I'm going to wear it everywhere.
The watch is lightweight. It looks just like the pictures and it’s description.
I love this watch, but haven't worn it yet. It looks soooo pretty.
I love this watch. Sparkles every time the light hits it
Beautiful... Exactly what I expected.
Looks very expensive! Great buy!
It was a gift, the receiver loved it!
Best watch I’ve ever bought
Good purchase nice quality
Not really happy with it