SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This watch is classy, chic and stylish. It's simple enough to wear everyday but classy enough to wear to an event such as a wedding, date or cocktail party. My wrist is small and the watch fits with about two thumb spaces. It's a loose fit but not loose enough to fall off. Overall, it's an elegant quality watch to own.
The watch is light enough to wear daily, but heavy enough to know you have it on. The silver accent is not overpowering and will match well with silver jewelry, as well as gemstones. The diamonds are very small, but catch light well, and sparkle great in the sunlight or under bright indoor lights.
Exactly as pictured. I love the face but I'm not a big fan of the band. It's kind of awkward and uncomfortable for me and I wouldn't be able to tolerate wearing it an entire day. But I love the face so much that I still gave it 4 stars, and for the price I can afford to get a more comfortable band.
Love this watch. Looked for a comfortable daily watch that didn't annoy me. This one fit the bill. It is very thin and smooth and I can wear it daily without any weight. It is beautiful to boot. Shines great. Extremely happy with this watch.
Absolutely love my new watch! It's beautiful and very sleek and feminine looking. The clasp is holding up great unlike most of the watches I have purchased in the past. Highly recommend it!
I loved the sleek yet simple design. The face is black with a silver accent, the strap is stainless steel. This watch is wonderful for yourself or to give as a gift. I’d recommend it.
I wish I could give this watch 10 STARS! I LOVE IT! My favorite part is how light it is. It is super comfortable. It is sleek and stylish. I highly recommend this watch for women!
This watch is absolutely beautiful! I love that it fits my thick wrist perfectly. It's very fashionable. Looks good and elegant and fits business or casual outfits.
Love the style of the watch. Unfortunately the clasp has unexpectedly come open on more than one occasion resulting in the watch falling off on the floor.
I really like the clean look of this watch. It goes well with my wardrobe. The downside is the watch band. It is long and continually hangs down.
I was a little disappointed, to me the watch looks better in the photo than when I recieved it. Overall it's still a nice watch.
Beautiful. The only problem is that the clasp is a bit difficult to close and open, but not that big of a deal!
This watch is absolutely gorgeous. I wear this watch every day! It has now become a staple in my attire.
Love the looks of the watch. However, it is difficult to keep the band latched. Does not stay in place.
Very handsome watch. Like the diamond accents. Has kept excellent time. Very happy with this purchase.
The band is so comfortable, you hardly know it is there. The face of the watch is very easy to see.
Wow. I never thought I’d love this watch so much. VERY CLASSY. My new favorite.
The face was smaller than I expected but the watch is still perfect
If I could give 10 stars I would. Nicer than I expected...
Very nice looking ladies watch.
My everyday watch!