SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I always prefer a moisturiser that's non-sticky and gives maximum moisturization to my dry skin. This does exactly that. Non-greasy and yet keeps my skin moisturized for a day!! I have been using other product for some time now and suddenly it's no longer available in the market. Had to look for a replacement in the budget. This is a perfect replacement and love how it glides on my skin.
This is the first time I am using this moisturizer, and I absolutely fell in love with its formulation. it’s is a very lightweight moisturizer, and yet it gives ample hydration to the dullest of the skin giving it all the required suppleness. I have been using it for more than a week now, and I undeniably love the visible smoothness and radiance that my skin has now. It quickly absorbs to the skin and has a pleasant smell that everybody would like. My skin hasn’t had any reaction to this lotion, but a patch test is recommended. Overall a very good budget-friendly moisturizer especially for dry and dull skin.
I have dry skin. By dry, I mean it's very very dry. More of flaky and white skin particularly in my feet. This lotion surely does its job well for at least 8 hours. One may need to reapply in between if washed. I have used other brands as well but this particular lotion has far better efficiency in moisture lock than others. The fragrance is more mild. Suitable for a sensitive nose like mine. Wouldn’t recommend applying to the face though, it seems to clog pores and feels heavier on the face
This product is love..I really love this body lotion... It's moisturizing body lotion. It's very soft and smooth and also natural body lotion.. And also nice fragrance.. I use it once a Day... And my whole day went in it...It's so very long lasting body lotion ....uz this valuable product to all..
Smell is really very pleasant and its quick absorbing formula. I love the product coz its totally organic and that to with greater benefits. This product can be use in summer. Though it is non-sticky . Bit dry but i think it's for building up the collagen in skin .
I have tried many other popular brands. This was the best among all. A very mild and pleasant fragrance ( no problem for a sensitive nose) . My skin is normal to dry. This is Highly moisturising yet non- greasy. Does not darken the skin. All of this at a great price.
I am from the north and it is extremely cold here. The skin feels so dry these winters. I apply it daily after showering and applying a few more times. Overall I would say that it is good body lotion. The fragrance is mild. Consistency is good and thick. Found this great.
Good product I used .I used many products in the market but they weren’t good. Smell (fragrance) is so pleasant. Very good
It is very light, feels weightless after applying, but still keeps you moisturised throughout the day.It is a severe winter season here, but there is no sign of dryness at all on the skin. It suits every skin type, good for all family members including children. Also I purchased it at a really cheap price.