SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I’ve owned a little black dress and silver shoes for a long time, but I’ve never had a matching clutch to go with it. I bought this lovely silver clutch to complete my outfit for a business event. It’s a classic look with enough inside storage for the evening (lipstick, credit cards, money), but it won’t hold my large iPhone. It’s shiny but not overly so, which is tasteful for me. It can be carried in-hand or over the shoulder because it has a fine link chain strap that fits inside the clutch or comes outside. I like it very much. If it gets a little dirty, you can wipe if off with a mild soap solution.
This clutch was perfect for my christmas party outfit. I hold a lot and was still small enough that it never got in the way. I had my phone, lipstick, chapstick, inhaler, and a few other random small bits and still had enough room.
I recently purchased this purse for a wedding I am attending tonight. It matches my shoes perfectly (purchased at a separate time/place). The quality is very good and I look forward to many years of use with this evening bag. I would recommend this bag to anyone that is thinking about purchasing it.
This is a nice bag for an evening event. The silver is a nice match for the shoes. It is sparkly but doesn't seem to have glitter that will shed. It is a stiffer bag and it seems like it will hold everything necessary for the evening event. The snap clasp seems sturdy.
I bought two purses for a wedding and decided to go with the dark navy. But this purse is so pretty that I'm sure I will use it for another occasion so I am definitely keeping it. The silver is very nice, not too flashy. I like that you can carry it as a clutch or over-the-shoulder. Highly recommend!
I haven’t used it yet but it looks exactly like the picture so that’s good. The size is as expected. When you touch it a little of the glittery stuff comes off on hands but that’s not an big issue for me
So pretty! Exactly as pictured and looks perfect with my dress and other accessories for my son's upcoming wedding. I don't normally like to carry a purse so this works great for carrying just the essentials. Cell phone, keys, lipstick, etc. I'm sure I'll be asked to carry husband's keys and wallet as well ;D and they will fit fine.
It’s very pretty. But smaller than i expected. Couldn’t fit my iPhone 8 Plus.
This was a perfect clutch for cocktail attire events, weddings and just a fancy night out. The chain was long enough but not too long. High quality made, the glitter/sparkle did not wear off at all and the chain is of great quality. It fit all the things I needed to bring with me including my cell phone.
I got this for my daughter to go with her gold prom dress. It is lovely. It fit her phone, lipstick, money, tissues, makeup wipes, and gum. She will definitely use this again. You can’t get anything this nice for this price anywhere else.
This purse is gorgeous! I am so glad I purchased this at the last minute for my daughters wedding! It held my lipstick, glasses and Iphone. I took the chain off as I didn’t want it to stand out. The material was soft on the outside. I highly recommend
I purchased gold n silver for up coming holiday gatherings, dates, and events. I am pleased, not for every use, but perfect for special occasion. Fyi the chain is optional, can be removed for a clutch only look.
Where do I start, the price is nothing less than value, the look is perfect for the outfit and shoes she bought, and finally the quality made her so happy. thanks for getting her in like no time flat. Love your product.
I haven't used this yet but it seems like it will be the perfect size for weddings I'm attending this summer. I think for the cost, it's a very good deal and exactly what I need. I may end up with a little bit of glitter on me but I don't think that will be a problem!
Perfect “small but functional” accessory for my black tie evening event. It holds my iPhone, money, cards, and makeup items. It came well packaged and in perfect condition. The gold sparkle finish doesn’t rub off and it is very elegant/high quality looking for the inexpensive price tag.
Looks even better than the pics and worked fine for the look / event I ordered it for. My phone didn't fit in when I had a few cosmetics already inside but meh... Not that big of an issue. Has a bit of a chemical scent but you can't smell it unless you put the purse literally under your nose so it wasn't a problem.
I bought this purse for my daughter's sr prom this year and she loves it! It is darling for this event and I am sure will be used again at similar events. Made very well. Highly recommend!
Looked everywhere for something similar, prices locally were 20+ for same bag. Great deal, used it for formal night on a cruise, held cellphone, room key and lipstick no problem
Perfect for the price! It matches the shoes that I’m going to wear for a wedding. I’m not going to use the band though since it looks cheap!
Like the quality and packaging. Came in excellent and protected condition. Price reasonable and high quality. Better than store bought!
Very nice for the price. Got this to match my daughters dress for her formal. She carried small slippers in case her feet started to hurt from wearing heels.
I love this clutch! It is so elegant. The gold color is just right and the gold chain is just the right length. It is perfect for an evening out or a wedding.
My wife ordered it for upcoming wedding. It looks nice and she says it has good amount of room for basic necessities
I am so happy with this bag ! I’m matches my shoes to the tee . I bought the silver one . It’s roomy for your phone wallet and cigarettes (yuck )
This is an inexpensive clutch that does not look that way in hand. Looks like 5x the cost! Buy if the silver works for you.