SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They look great and have good coverage but are not over-sized, which I really appreciate. They are not polarized and are inexpensive, but they look so good, I'm willing to keep them knowing they may not last. I recommend that you have a backup pair, but you"ll look good while they last.
They look great and have good coverage but are not over-sized, which I really appreciate. They look so good, I'm willing to keep them knowing they may not last. I recommend that you have a backup pair, but you"ll look good while they last.
I am obsessed!!! I should buy 5 more pairs! I love the mirrored lens, the thickness of the plastic (doesn’t feel cheap), and the hinges are sturdy as well! I bought 2 pairs to keep one in my car and one in my boat bag. I get tons of compliments and they look great on!
These glasses are so cute! when i got them the hinges were tight but i sprayed a little WD40 on them and they are much smoother opening and closing!
I love them!! They’re cool, trendy, comfortable to wear, and polarized. They’re perfect for everyday or the beach/pool days.
I love these! I did lose mine at Lake Tahoe this summer so I’ll probably buy another pair. They are comfy, cute, and work perfectly. I also got a lot of compliments with them!
These sunnies are fabulous! Worth every penny and look like very expensive glasses. They are very lightweight and don’t hurt my nose at all.
I’m pleased with these glasses for the money. Not quite as dark a lens as I’m used to but good overall.
The design screams vintage but the mirrored lens gives it a cool modern edge. Sometimes mirrored lenses can be tacky but I felt like these balanced out. I love them!
Amazing sunglasses! I absolutely love the color and the shape. Would definitely recommend getting a pair of these for yourself!
Love the retro look, the fit and especially the price; definitely would buy again
These look and feel like great quality! They’re comfortable to wear and so cute!