SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What do you give a person that has everything and can buy anything she wants? Enter this super cool lighter! I was trying to think of something to give my dearest friend. She has done a lot for me and my family that I would like to get her something just because. I came across this usb chargeable electric lighter and I’m so glad I did! I got her 3 bottles of really fancy candles and paired it with this lighter and it was a perfect gift! She raved about it and thanked me and said that she ordered a few more to give away to her friends too!
There's a lot to like about this product: it is portable, easily and quickly rechargeable (and yet the battery life is great), and has the on/off switch for when not in use to prevent accidental activation or battery drain. It works great.
Will never buy an ordinary lighter again! This is incredible, I bought it for my boyfriend for Christmas and we are obsessed. Have charged it once and used it for weeks with no additional charging. So easy to use and have had no issues! The sound took a little getting used to, but we are obsessed!
This a wonderful candle, etc. lighter! I'm older and this lighter is much easier to use than a conventional squeeze extended length lighter. It's well made too. I highly recommend this lighter!
I bought this product to light my candles because I used to use matches to light candles. This is definitely a lot more practical and super easy to use.
Really like this! I didn’t have a lighter around the house that was good for lighting candles, and I’d heard good things about electric ones, so I decided to try this.
Wow. This thing is amazing. A technology I was unfamiliar with so I am super Impressed. Small and so easy to use.
My first one randomly broke after one use. But it works great. I liked it, and will buy it again.
Works great. I love it. No more looking for matches or buying those lighters just to light candles. We have a lot of birthdays and I light candles throughout the house. I’m glad I bought this lighter.
We just got it and are OBSESSED We use it to smoke reefer & you can really direct the little flame where you want on your bowl and you’ll go through your product so much slower.
It’s so cute and lights candles instantly! Perfect for hard to reach wicks! This is my new go to gift!