SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is AMAZING! If I received money every time someone told me how beautiful and nice it was I would be rich. I’m not kidding. I’ve had it for about two weeks and guys everyone loves it. I've sent the link to so many people, airdropped(Apple thing) complete strangers, I’m writing this review which I never do because, in one day 15 people asked me about it. So here goes! If you’re thinking about getting it, do it! It’s well packaged, easy to resize, and BEAUTIFUL!
This watch is GORGEOUS!!! Looks so expensive!!! It fits perfectly! I love it!!!!!❤️❤️❤️ I love the way it sparkles in the light. I show it off by using the flashlight on my phone to really make it sparkle (don't laugh!) Who knew a $3.99 watch could make a girl so happy!
This is the coolest watch I have purchased! It looks great on my wrist and I have been receiving compliments on it already (just got it three days ago). I definitely recommend this watch to bling up your outfits!
It’s blingy. But cute. Almost reminds me of over the top costume jewelry that you find in those kid machines at the store. But with the right outfit it looks awesome.
I’m a flight attendant and a watch is a must have while working. I like to switch up watches so I have a watch collection and I absolutely love this quartz watch!!!
I loved everything about this watch, color and glitz. It is very eye-catching. If you don’t want an item to be talked about this is not the watch for you.
I got this for my mom. She loved it. It's a very beautiful watch, very sparkly, and very expensive looking. Very happy with this purchase!!!
I am a watch wearer, all the time. When I have occasion to dress up I like to change to a dress up watch. This pretty watch fits the bill.
This is such a beautiful watch. It looks elegant, not cheap! I've received several compliments on it. Perfect if you like bling!
Good fit; but only for evening wear. Too many crystals: fine at a glance, but looks cheap upon closer inspection.
Very pretty just like the picture. A little too big, had to remove a link but all in all a great and very pretty watch.
This is a beautiful watch! I wanted a dress watch with bling and that is exactly what I need!
Love this. I love flashy and this gives that flashy and bling bling look.
I absolutely love this watch! I get complimented all the time.
The watch looks amazing but it doesn't fit my wrist.
Absolutely beautiful and comfortable.
Watch is very pretty; very sparkly!
Lovely golden sparkling watch
This thing is GORGEOUS!
It's everything