SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These somehow make me look cooler than usual. I get a lot of compliments on them. They've also lasted much longer than other glasses I've had in the same price range - I keep them in a microfiber baggy when I'm not wearing them, so that has definitely helped keep scratches to a minimum.
Absolutely love these styles of sunglasses. I have had a pair like these before. Lost them, and was set on finding another. Needless to say I was not let down. In fact I like these pair just a slight bit more. Awesome price. 0 complaints!
Phenomenal product. I get compliments all the time. Pretty rare in NYC considering the fashion trends.
Perfect glasses for an event or everyday, especially if you don’t hang onto things well. Well built and the lenses are just perfect!
Love these and get lots of compliments on them. A bargain for the price for certain.
Not bad classes for the price. Sturdy frames and lenses are okay.
Nice look at a good price
Love these sunglasses. Love to sit by the pool and read a book with them on no glare.
I love them! I wear them every day. They match with any outfit/look.
Fast delivery and they fit well built!!
Very stylish! Feels very high quality for the price.
Decent sunglasses, wear them everywhere
I love these glasses and ordered three pairs!
I like these.. A bit plastic'ish.. But good for the price!
Granddaughter loves them!
Great style and price
These are great for everyday wear. Plain but stylish.
One of my favorites. Sturdy and great looking shades.
perfect glasses but it appeared to be small for my face
Well made, just what I was looking for !!