SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
An amazing bag for a date or a party, particularly if you happen to have any animal-print dresses or shoes. Works like magic with mine, fits just enough things, my phone, keys and wallet (I don’t need much). The snap lock holds my back closed, the last thing I need is my bag opening on a date! Really cool bag for cute girls!
I got this for a party and it didn’t disappoint. Very well made, vegan leather feels great to the touch and doesn’t hurt animals. I love this small clutch. It looks just like the pictures and went well with the outfits I put together with it.
If I had a dollar for every compliment I received today I would be able to purchase two more bags. The bag is gorgeous! Small but not tiny where you can’t carry stuff around. I can fit my phone inside without squeezing it in. I don’t usually carry this around every day, but rather take it on special nights out with my man and he just loves this bag… Really satisfied with this purchase.
To be honest I didn’t expect a lot from this clutch, I only bought it as a last-moment replacement to a bag chewed by my dog. Overall, it actually is decent quality, the pattern looks fine and doesn’t scratch or get any marks on it (I half-expected it to be fractured or smth), the clasp works properly and the bag is spacious for my phone, wallet and a mini make-up bag. Pleasantly surprised by the quality!
My wife wanted a smaller bag for carrying her things. She loved this bag upon opening it! It fits an iPhone 7, a small to medium sized wallet, sunglasses, makeup, and keys in it. It has enough room for the essentials. She is really happy and I’m happy too. That’s how you score brownie points, guys, get your girl something now!
A fantastic bag for a date night! It has two straps, the short one for carrying it in your hands (or hanging it on the back of the chair) and the long strap for carrying it on your shoulder. I don’t really take much with me on a date night, so this clutch has enough space for me. The best thing about it the cool pattern on the side of the bag, which just takes my outfit to a completely different level. Ladies, try it with a black tight-fitting dress, it does wonders!
I recently purchased this item, thinking I’d found a bargain for a very trendy handbag. It is okay for the price, but I wish there was at least one pocket inside, since it is a bag, right? It is supposed to help me organize my things even when I’m partying or on a date!
Omg! I'm so happy I got this bag. Thanks to my man for doing so, I received it yesterday and couldn't wait. Heading on vacation this weekend, and plan on wearing it in some nightclub. No funky smell, nice size, and well made.
I love this bag so much that I keep wearing it anytime I go out. The bag matches very well with my vintage outfits. I wish I bought this sooner.
I received my bag once it was back in stock. It was really cute and I liked the detailing on the sides. I bought this purse to have something for my birthday outfit. My outfit was over the top so I wanted a purse that would be cute but not take away from the outfit. It was the perfect fit. I had my purse, lipgloss, and passport on here. There was still plenty of room but this is not the kind of purse you want to over fill anyways.