SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice soap. Hot water is well washed off. Compact, suitable even for a small handbag. Convenient in shopping centers or polyclinics.
The soap sheets work well, as described My only complaint is that they are way too expensive, in my opinion. I would have liked at least 10 mini boxes.
I bought this since I was traveling to the Philippines and some bathrooms there did not have soap. Small and compact and light so easy to carry in my bag. The only problem I had with this was that it was hard to dissolve so took longer for you to fully was all the soap off your hands.
Bought these for our "go bags" - hands must be DRY to get a sheet out of the case, otherwise they'll all mush together.
I advise!! Delivery two and a half weeks!! Everything corresponds to the description!! I will order more!! Recommend!!
Soap is cool. Smells like classic baby soap. Soap Dish is easily opened and closed. Snaps hard. It will fit standard road soap when these soap runs out. Very satisfied with the purchase. The goods are quality.
I thought it would come in multiple different colors
You have to wash your hands quite a long time to disolve the soap. I have tried others that work much better but other than that they work ok.
Convenient and small. Easy to use. I keep a pack in my car together with a bottle of water so that I can wash my hands when I get back into my car After doing groceries to disinfect my hands. The sheets can get stuck together sometimes. So that’s the 4 star rating.
This is a great product took lots of water to get all the soap off for all 4 members of my family. However it did a great just washing just Stuck to your hand in a spot of two that required additional water to scrub off where it was stuck. Get to use when we are out and about these and a bottle of water.
Nice product. Doesn't have any fragrance though
It works the way it says it would, but it smelled pretty weird. But would still be convenient in an emergency I guess.
Very fast shipping. Soap paper smells nice. Thank you for a great product and an unbeatable price.