SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Finally I have sunglasses that are comfortable to wear and don’t give me a headache. I’ve tried so many others that are just too tight for my big head. With the wire frames I was able to gently bend them for a perfect fit. The frames are firm enough to hold the adjustment which others were not. So happy I got these and definitely recommend, especially for people who have a big head.
I lose or break sunglasses on a regular basis (or lend them to my kids who do the same). Based on the reviews I was hopeful that these might be a good deal. This is a GREAT deal. The glasses are pretty, much sturdier than expected, and provide great protection from the sun. I am very happy with my purchase. When I inevitably lose at least one pair, I will buy again.
These sunglasses are they right 1's for me.....I have very sensitive eyes to bright things especially outdoors & do catch headaches very easily from the brightness & these have helped out a lot outdoors & I would definitely recommend to friends & family to buy a pair of these.....5 STARS for sure.
I always wear glasses like these for shooting or whenever I drive when it's raining or at night. Love that these also offer UV400 Protection and are polarized to boot! They really do help brighten up your vision and the fact that they're aviators really works for my personal aesthetic!
I moved to the beach and wanted some eye protection for walking. These are lightweight unlike the glass prescription version that I drive with. These are what I want but the weather has been very rainy since the glasses arrived. I don't expect any problems and am sure I won't be frowning as I do without glasses. I can't wait for the weather to improve!
I have had the glasses for less than 2 weeks which isn't enough time to test the durability of the product. Since they are very light weight, only time will tell. They do what sun glasses are suppose to do, protect the eyes. So far they seem to be fine.
I purchased the glasses to have a back-up pair for when I'm driving. Quickly, however, I found them so comfortable, light-weight, and stylish that they've become my go-to shades. I've had many, many pair over the years, but never has a pair received as many comments and compliments as they do.
These sunglasses are great! They look good and fit well. After spending way too much on "designer brand" sunglasses, it's wonderful to know that you can look and feel good in these sunglasses!
What I like about them is that they are small enough for my small frame face and large enough for a larger face. They are lightweight and not heavy. You can't be heavy handed and expect them not to break. Fingers crossed I have no issues down the road but for now I Love them.
Good price, great value! Really you can't go wrong with these aviator sunglasses. I keep one as a backup / spare set and the other two for outdoor activities so I'm not worried about losing them or getting them dirty, etc. Fit well, comfortable and look just like you'd expect.
Awesome shades, lens color are amazing, stay in place do not fall down. Recommend it!
Great value for great glasses. Holding up well in the Caribbean Weather