SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this! Not only are the daffodils super cute, but the case is big enough for my sunglasses. I was throwing my sunglasses in my bag for work, but I was worried they'd get broken. This case is sturdy enough that my glasses are safe, even if they get crushed between books and my tablet. I want to get more as gifts for my family. THe case stays closed, but it can also fold flat if you want.
This is a wonderful, amazing, spectacular review of a product. I love this review so much. The sturdiness and durability of this review is off the charts. 10/10, would recommend this review to a friend of a close family member. I would never recommend it to someone I hate because I don't want them to feel the sheer joy of reading this review.
I recently acquired a pair of prescription glasses. I needed a smaller case for my purse. I found this case and the price was right so I tried it. My glasses fit inside perfectly. The case is sturdy so my glasses are protected and I love that it folds flat in my purse. I bought one for a friend too. Great product with cute designs.
Case is super cute and looks just like the pic. Fits my glasses perfectly. I will order more in different colors and prints. The great thing about the triangle cases with cute prints, is that you don't lose them as easily. Hehe huge plus!
This case is great! I was worried about my sunglasses not fitting in them (they have a moderately large lens), but they fit really well in the case. I also love that it folds flat when not in use :)
Very cute, I like that it folds up flat! It only lost a point because I don't think it would hold up to a heavy beating.
Durable, folds flat when empty, and fits my oversized sunglasses perfectly!
So cute and of such great value. Would definitely recommend it.
It is beautiful but a little too big for a smaller purse. I know it is meant for big sunglasses but it takes a lot of space. Everything else about this case is very convenient.
Exactly what I expected based on the pictures.
Exactly as described and of great quality.