SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Using this product since quite few days and loving the result it has showed till now. I have dry skin which needs proper moisture otherwise white spots emerge and my skin looks dead. shea butter hydrates my skin and gives a shine to my skin too. I apply this during day time also as it protects my skin from sun. You don't need to apply sunscreen after applying this. It does all the work. It just helps in eliminating all unwanted premature facial lines and wrinkles. These lines appear because we don't keep our skin hydrated and moisturised. If you want clear and healthy skin, you should totally go for this.
I am a huge fan of this cream. Firstly, it's chemical free, reasonably priced and has great packing. It deeply hydrates my skin as it contains natural ingredients like Shea butter and sunflower. It is value for money and please try it as it is far better than other products in the market at this price. You will love it.
I have very sensitive hands, I can't touch chillies or washing powder it burns and becomes dry. I have been searching for good moisturizing hand cream for a long time and tried many. But after trying this I felt it is amazing and perfect one. It has a pleasant smell u get the saffron smell too, it is cream but not sticky and lasts in hand for a long time when compared to other cream. It makes your hand skin soft over the period. It is a perfect and good moisturizer. I suggest this 100%.
Must try out this hand cream! It has a very thick consistency and feels really rich ( like luxury products). The smell is strong and kind of like natural/ ayurvedic type. I personally like the smell, though some may not like it.
It takes a little time and work to get absorbed into the skin, but once it does, makes the hands really smooth and yet non greasy.
I've used other Shea butter creams as well, so IMHO not only is this reasonably priced but the quality is superb as well.
The product is very nice. it smells great and leaves my hands moisturized for the whole day