SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great bag! Bought this to put gifts into for a friend's birthday and it was a hit! She loved it. The pocket in the back was great for the card & Now she can use it for future needs! Highly recommended
I bought this as a gift bag for a friends birthday. I bought her a good sized book and it fit perfectly. She loved it and it can be used over and over and over. High quality product.
I added buttons on the top to better hold my things in but over all I fricken love and bring with me EVERYWHERE
These are so adorable and amazing. Canvas fabric. It’s perfect. I need to order one more because I’m using them as bridesmaids gift bags
Nice canvas tote. Cute pic of pig. Has many uses. Works great for our needs—- taking magazines/books/handheld games in the car.
Very pretty and sturdy but I had to return bc it was too small for me. It’s good to carry books, laptop, etc.
Durable fabric with a very vibrant and beautiful tribal design. It’s also very spacious on the inside, and easy to wash. I love it
Adorable, used as a gift bag for my daughters birthday. She refuses it all the time. Cute for pigs lovers!
Love the bags i give them to my puppy owners when they pick up their new bundle of Joy
Good size, needed it to throw stuff in for a work bag.
We gave this along with baby shower gifts. It was a nice quality bag
Have not used it yet but it is clear that it will serve its purpose. Is very beautiful
Love this bag! good size and sturdy material.
Love it and will be ordering again very soon.
Very nice! The colors are bright and it’s a good size .
I like the fact that it was just what I expected to receive, no surprise or disappointment.
Good size . My daughter uses it everyday for work
I just love pigs so this bag was a must have. Thank you!
Small, but nice.
Love this bag!) Beautiful bag! Big enough for items for work.
Love my pig bag. It’s cute and holds well!
Quality product, would definitely buy again.
Exceeded expectations.