SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm too happy to be able to carry my favorite perfume with me always. I'll definitely buy more :)
I received the order quickly. Made neatly, does not look cheap. I 've already made up my spirits. Works. ))) I liked it
As in the photo, beautiful and intense color, pleasant touch, works perfect, the valve does not lose or leak, good size. 100% recommended
I travel quite a bit, and use cologne daily. This is a great solution if you don't want to drag entire bottle with you. For the price I was impressed with the built quality. all aluminum, glass container, good mist, very fine spray. . . . Easy enough, it transfers from source to these bottles without getting exposed to air by removing the spray cap and pumping it directly into these bottles. Well it transfers sorta... I could only get 1/10th of cologne into these bottles (See photo), rest of the pump started running to the outside. Bottom has a rubber gasket that does leak a little, so wherever you place these bottles; that area will smell from it. Having said that, I don't mind smelling the place where I store them, it smells nice, and although bottle does not store its full potential, I am able to get few days out of each bottle!
Nice piece and great idea! All girlfriends wanted to. I'll order another one!
Beautiful, pleasant to the touch, easy to fill with multiple presses base on the perfume tube without spray. I liked, thank the store, recommend!
Love that we don't have to worry about breaking the full sized bottles of cologne while travelling. Also, they're small enough to go through TSA checks in carry-on.I have seen versions of this and are more expensive. These look to be the save and they work great. So far i have not had any issues with leaking and i have traveled with them at least 3 round trips on planes with them without issue. I do put them in zip lock bags in my travel bag to be safe and that zip lock back does smell like my cologne but dont notice any liquid in the bag. Highly recommend this product to travel with rather than bringing the full big bottle of expensive cologne.