SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lovely quality of the necklace and great length just the way I wanted it to be. I loved the size of the pearls I got They’re great for dressing up or down and great for layering of the necklace. Good quality so far hasn’t broken yet. So overall brilliant purchase.
Excellent value for money. The necklace fits perfectly and as a plust there are a few links on the clasp that allows you to shorten it or lengthen it a bit. To my amazement the necklace arrived the following day. All in all, a very pleased customer, thank you.
This was exactly what I was looking for. It fitted just below my collar bones and suited the neckline of my dress. The white pearls are of uniform size.
Very pleased with the Pearl necklace. The pearls are the same size and look beautiful. I wouldn't hesitate to purchase again.
I thought this would have looked cheap.. I was wrong! It is very pretty, chunky & it lighten the face...Amazing value for money! Hope the clasp will last
Simply lovely necklace..........can glam up most clothes. Can’t wait to wear it on a cruise. Thankyou.
This necklace is just what I was looking for the fastener is a little delicate but excellent value for money, and prompt service.
Bought as a present for a friend and she loved it. It’s a nice length and thepearl colour is nice and soft
Really cool necklace and outstanding service from seller in dealing with refunds - will be ordering again!
Daughter loves it. Seems good quality. Worn quite a lot now, looks lovely. Fab price.
Great necklace looks good and feels good, very good quality would recommend.
Really good quality pearls. Bought as a gift. No gift box but sturdy product and looked really nice on.
Really pleased with these pearls. Good length and colour. Would recommend
Looks like the real thing and fools almost everyone. Great necklace.
Absolutely lovely pearls so elegant and well made 10/10
it’s nice and looks good just not very moveable but all and all looks good
The beads are kind of huge.. but it's pretty
Beautiful necklace. Arrived on time
Good costume necklace. Doesn't feel cheap either.
Good quality and something to match your pin-up outfits!
Very pleased. Looks lovely.
Great product
Very pleased with it.
Great value.