SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought this for a work bag to take a change of clothes and everything else I haul every day. I love it because it is durable and comes out nicely in the wash. Super cute as well! Nice quality and can be used for many things!!
Love this bag. It is not boxy, its fabric canvas material. It could be a reusable grocery bag, overnight bag, etc. Its big enough to hold clothes, laptop, anything. Love the print on both sides. Super cute and nice size. Vivid colors just as pictured!
Bought for friends birthday, she loved it. We both love the whimsical artistic sunflowers, its def a change from same patterns. Very sturdy and lots of room! Absolutely recommend!
It was a gift but I wanted to keep it for myself. Made of sturdy material. Loved the little pocket, big enough to hold essentials for a weekend trip. Bold colors, just as pictured.
This bag is beautiful. The picture is super clear. Its a big bag good for groceries or little things for the beach or kids. There's a lot of room.
I finally use my bag for the first time. I love it. It's very large. Im using it for my work bag.. alot fits into it. I only wish it had a zipper for privacy
I love this bag…it’s huge, you could take to the beach, use as carry-on, etc. the design is so pretty.
I bought this as a gift. I love the quality and sturdiness of the bag. It's a great value for the money.
Love this bag! It’s so cute and big! Great material and received it sooner than expected too!
I love this bag. Nice canvas, so much better than single-use plastic. The design is pretty too.
Soooo cute!!! Love it. I only wish the straps were longer to throw over my shoulder. And shipping was crazy fast! ❤️
It is really cute & was wrapped nicely in tissue with a sticker. My baby granddaughter is into llamas so this is a birthday gift to her mama.
My 8 year old loves it for her everything bag
Vibrant colors. Good purchase. Really cute!
You get what you see.
So stinking adorable!
Value for the price!
This bag is perfect for the beach. It held several beach towels.
Cutest bag ever ❤