SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased the bracelet for less than $10. I received the package on-time and I put on the bracelet… That's it. Simple. Affordable. Easy. I've never taken the bracelet off. It's never been uncomfortable. I look more put together because I have it on. I feel more confident every time that I look in the mirror and I see it on my wrist. I get compliments about it. I unconsciously also use it as a can't-ever-lose-it "fidget toy", since I find myself sometimes rotating it on my wrist and playing with it. I always lose my other fidget toys and they ironically cause my anxiety because I have to somehow carry them around and try not to lose them. But this bracelet - won't ever lose it, because it's… Around my wrist.
I am in luv with this bracelet. I did not want to write a review until i use it. I have had this bracelet on for the past two weeks without taking it off, but to my surprise, the color has not changed a bit. It looks so expensive on my hand and I get a lot of compliments from people anytime I wear it. Buy this with no fear.
This is exactly as described and absolutely beautiful. Shipping was faster than quoted and packaging was excellent. Simply said, perfect product and transaction. Thank you.
Great quality, I was positively impressed by it. I have not taken it off since it arrived and the bracelet looks the same. I recommend that, the price is great!
I enjoy having this bracelet. It isn't annoying one bit. It's not too loose and gives you enough space where your wrist doesn't feel as if it's being choked up.
Such a great bracelet. I've really been into gold lately, and this adds such a masculine flair to my really feminine jewelry and adds a nice contrast.
Nice bracelet. A little big for me, but design is very attractive and the length is perfect
Perfect fit. Looks great. Very sturdy. Looks more expensive than it actually is.
Simple and classic! You'll love it I promise! Very nice and well put together!
I have thick wrists so this didn't quite gave the looseness I wanted
Price to value ratio -- best purchase I made this year.
Son likes this bracelet, but it’s hard to put on for him.
Doesn’t tarnish and exactly what I was looking for.
It is great, it looks and feels very good.
Vibrant color faded away after a while