SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality product and attentive stores. Worth! Arrived in almost 20 days here inside Maranhão.
אהבתי! זאת הפעם השניה שאני קונה (לא מאותו מוכר) אפשר לבקש גם שיכתוב בעברית
Happy with the product, can't wait to stamp the shirt.
They're perfect Ordered 4 of which 3 different models Top communication with the store despite the language barrier
The stamp arrived as described and requested, with figure and correct name. Came and settled in envelope with bubble wrap, plus have a plastic case to store. Indicate the product and the store.
Came today with one other package was waiting for this it's cute and I got full name and last name with picture too looks good lil blurry at first but then it's fine great price too 2 euros 60 cent including shipping so 5 stars recommended store I asked him to put the full name and surname on it and he was very helpful so il be buying more comes in a lil plastic box to keep it safe and a half a foot of iron on stickers for clothes shipping was a bit shi#t tho to Dublin ire but sell shipped ASAP
The image is not quite clear, but quite readable. She asked me to write a name to use for two children. I have not tried to wash things with printing yet. In general, I am happy.
Everything works fine, the quality is excellent! Plastic does not stink and very neatly done. I recommend, we will still order.
Met expectations, but still not washed clothes. Back to update if not work
самый лучший продавец!!! быстрая доставка!! качество отличное!!! рекомендую!!!!
Everything is fine, the name is correctly written, after washing is not so bright, but I'm satisfied with it, I recommend
Great, description accurate, given name and picture compatible with selected, all super, very I am satisfied, recommend
The product is satisfied, prints well but there is some point above the letter L but nothing terrible. Seller recommend. The goods came quickly, T. To was an accelerated delivery.
Everything I wanted. I ordered my daughter and son. Super. Recommend. Seller umnichka. Sent fast. Buy, will not regret
The parcel arrived in 1,5 weeks, at the customs free combined with another and instead of Mail offered to deliver to the point of issue DPD. There was no need to communicate with the store. The name is written correctly, without mistakes, the picture is also the one that I chose. Before use, I ran first on paper, as in the instruction it is written to a clear font. Booth careful on white fabrics, put on the wrong side, the end is visible through, so use a strip of paper, the one that comes with the kit.
печать хорошая, но на ткани к сожалению сливается надпись, непонятно что написано. наверное имя длинное на листе бумаги более понятно. спасибо)
The store was very attentive and the product arrived perfectly. Highly recommended.
Came fast, already tried, store is nice. Recommend
Cool Seal, in the case did not check. It came quickly to the Leningrad region in the city of Gatchina.
Order from 8.07 arrived 3.09. All as ordered. Thank you. As on clothes does not check yet.