SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The wristlet is just perfect for travelling in case you need to make sure all your most valuable items are with you at all times. Closes with a zipper so that nothing falls out and no pickpocket can get anything out of it. It is really bright and colorful, so there’s no way you miss it somewhere or accidentally leave it on some counter. I take it with me when I travel and never had any issues with it. 5/5, much recommended!
This is a decent product and I’m overall happy that I purchased it. The fabric is soft and the zipper works fine too. The only thing I’m really not happy about is the synthetic lining on the inside, it’d work better for me if it was cotton too.
I have all the wristlets from Lady Alamo and this by far is the one I just LOVE the most. It had this amazing yellow banana pattern on it, which is just what I’ve been looking for summer weather. I think more people should know about how cool these pouches are and how conveniently you can use them for different purposes. I have one for my art class, another one for everyday use with my keys, phone and make-up essentials in it. I would recommend purchasing this wristlet if you need to store some of your stuff or just carry a lot of small things around.
I love this wristlet, though the pattern itself is rather weird. At first glanceI didn’t really see any bananas lol I just thought those were lines.
This is a perfect wristlet for my daughter! She always leaves things everywhere, so recently we had to buy her a new phone because of that. That’s when I decided that we need to organize her bag better and now it’s the most important thing in her school backpack. We keep her little wallet, phone and tablet in this pouch and she never lost anything since. It is also bright yellow, so it’s easy to find and keep track of. Good purchase!
I take this wristlet with me when I go to the beach and it has been a pleasure to carry it around. This one has a solid band attached to it, so that it doesn’t rub on my arm when I wear it and It closes tightly so no sand gets in and all my devices, keys and wallet are safe. The wristlet is covered with a water-repellent lining, but I would still keep it away from wet surfaces. I’m very happy with this purchase!
I use this for carrying my beauty products and this wristlet is perfect for this. It has enough space for most of my make-up and it’s easy to find whatever I need when I need it. With bigger bags it is always an issue, but with this one I can go to the ladies room without carrying my purse with me, which is just convenient. It opens and closes with a metal zipper and the pattern on it is just fantastic!