SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super, 178cm 75kg -->size L , polecam
Came the parcel to Minsk for 28 days. Track tracked. The store is very sociable, even suggested that I come up with my inscription and he will apply to the shirt. The material quality is very good, it looks like cotton. Product and seller recommend.
Yeah the second purchased, top around, from super fast to quality.
T-shirt is super.
Get the goods pretty fast-3 weeks. The quality of the material is normal, the size approached. I have a height of 190 cm, weight of 77 kg chose size.
I 've got my shirt on, I 've got it on.
Fast shipping good quality. Recommended store
Beautiful T-shirt, simple and light. Very fresh and comfortable. He arrived in Mexico in 16 days. I placed an order for 3 different items and got it all together in a mega package. I recommend the store and purchase for what it's worth. Very good seams. I ordered XL. My weight is 110 Kgs. And I get ecellent. We'll continue to train with her. Recommended purchase Attention at the delivery service called to locate me at home
The quality is average, the T-shirt itself is short (consider this fact when ordering)
Delivery in 11 days. For that, thank you. The size approached perfectly. It feels cotton, it's nice to wear. In my opinion, thin, although for training just right, sewn, more or less, norms. Maybe it does not draw 5 points, but 4 points will not be enough. I put 5 for an exact description and fast delivery. Still, in my opinion, still, a little expensive. In general, it's up to you. Thank you.
For this price its totally good, arrived very fast, packed in very small bag, all is good, hope will not be damaged in couple of wearing
Delivery is fast, quality +/-norms, small size for size
For this money for the gym will go
Before the date excellent quality very nice the sweatshirt thank you very much AliExpress.
Great shirt and very light! I’m 5’8 and weight 140. Size M fits perfect. Also delivery was less than 2 weeks to Texas
In a way the order hard to get, but I'm satisfied with it, it's perfect.
buenísimas poleras, algodón de buena calidad, ligeras para el gimnasio