SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I liked it very much, thank you!
Excellent Product recommend soon buy bad
perfecta.gracias vendedor recomiendo.
Waouh, I love it very according to the model. I took 4xl for my Mary who puts 2xl and the sleeves must be worn as in the photo because it's short enough. No Regrets
Thank you for the quality product. The store answers quickly, all questions. Delivery is fast and fully tracked.
Very nice something short but cute
Happy with my jackets very happy a little delayed for delivery but by customs and post offices arrived fast but customs don't fast delivery but very satisfied very beautiful the dresses I recommend and the store sells very good dress the exact size for me happy
I expected it better quality, but for the price you can't order more, fast shipping.
Very fast shipping. Arrival are ten days. My husband liked. Thank you store
Perfect, neatly sewn and delivered to NZ within 15 days. I highly recommend the store
The package arrived in perfect condition, the blazer is Exelant charm me, the fabric is perfect of good quality "just like zara store" is very well sewn equal to the photo I am size S but and order size M. I recommend you order a two size plus I am very happy to still buy from this store, store recommended 100%
perfecto, la talla conincide deacuerdo a mi medida, recomiendo medirse antes de ordenas, llego mucho antes de lo esperado, totalmente satisfecho!
I liked it very much, the fabric is good, it does not stick to it, there is an inner pocket, on one button, for autumn it is perfect, I recommend
This nice comes well worked with well made details if it is worth the fabric is thick with texture
Great Product ...Nice Blazer i am really delighted .....fast shiped within one week thanks store ....74Kg Weight 175cm Height But it ordered XXL ....didn't follow the Size chart ....if i follow that the blazer will not be fit with me ....I am highly recommend this Blazer