SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought a new MacBook Air and was looking for a good quality case. This certainly fits the bill. It’s well made of what appears to be quality material that will be hard wearing. Soft padded interior gives great protect to my device and outer pocket is great for holding accessories. This case doesn’t look cheap but was actually a great price.
Fitted beautifully! The case is of excellent quality and thickness. Was unsure wether to order but extremely happy I did. Seems waterproof too as splashed some water onto the case and it rolled off.
Delivered promptly and undamaged. Colour as described and as requested. Fits perfectly for my laptop. Pleased with a purchase.
This case is premium especially at a very good price. This is neat and well worth it.
This is a great laptop bag. Great color, padded for safety. I love it!
I am really pleased with this purchase because it is easy and light to carry, waterproof and really durable. It looks really nice too.
Excellent quality. Well padded with soft fabric inside. Provides good protection for my new chromebook.
Lovely case but returned as daughter wanted something brighter.
This was for my granddaughter. She loves it. it’s perfect for her laptop.
Great laptop case. Value for money and great quality.
Lovely chromebook case, quick delivery and great price!
Compact and well made. Will give good protection for my new laptop!
It's a great looking product. Oddly, the problem for me as I was expecting a smaller product (probs my fault for not reading the description properly....♀️) I wanted something that would fit into a large handbag. Having said that, for travel purposes, when all I want to carry with me is my laptop, phone and a book, this one will be perfect.
Love the colour and the material!
Really lovely item. Fab colour and very protective