SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love the concept of this cosmetic bag. It eliminates the frustration of having to dig through my cosmetic bag to find an item. The only issue I have with this bag is the drawstring. After the bag is cinched up, the drawstring is very long and leaves a gaping hole at the top. I'm not sure if this is the correct method, but what I have found to work the best is to pull the drawstring through the loop and then make a bow with the excess drawstring. This seems to work the best to secure the items in the bag. Overall, very happy with the purchase:)
I don't consider myself a huge makeup guru but i do have my base of products. my original one that i had was larger and fit my make up perfectly. this one is a little bit smaller, so if you don't travel with much then i recommend this product. makes it so easy to just grab it all and go - and no more digging through narrow bags.
This make up organizer fits nicely in a travel bag and I was so impressed with all that it holds. My favorite part is that there is no annoying zippers which tends to be broken really fast for me. This is by far the best makeup bag I’ve seen, and may be buying more in the future for gifts.
This worked very well for me on my recent trip overseas. It's so much less bulky than a cosmetic bag! I liked that, because it is not a cosmetic bag, I was forced to only pack what I really needed instead of all the "just in case" stuff. It's nice that it's all in one place and easily packed if you are on the go...which I was! I will say, it doesn't came as neatly as in the picture.... but really, who cares? It's a nice little package that easily fits into your suitcase. I am very happy with this purchase.
I bought this to keep a little first aid kit and other sundries in my desk at work. It's perfect. Keeps things organized and tidy.
I love this! I travel a lot for work, so I use it in my travel bag so when I switch bags I can just take my basics out very easily. Inside pockets are super helpful for small toiletteries.
What a super make-up/toiletries bag. Holds so much and all visible when the bag is opened to almost its fullest extend with just enough of the sides up so that everything is contained yet visible.
It’s a great little travel bag. Color is great, it is compact but holds more than you’d think.
Perfect size if you love to travel, or even if you wear light makeup. Exactly what I wanted and is very durable.
Just what I needed to keep makeup type items together to move from purse to purse
Perfect for on the go and bigger than expected but still fits everywhere!
Wife loves it. Bigger than her last bag, keeps it all together.
This bag is super cute and shipped really fast! Fits all of my makeup.
I love this makeup pouch. I needed something to hold all the “loose” stuff in my purse like chapstick, keys, etc. and this bag is perfect.
THIS HAS CHANGED MY LIFE! Oh my god not having to lug everything around is such a time saver. I just close it, throw it in my tote, and Im done! I just need a bigger one!
I love how this looks, and it fits all my makeup great!
I personally used this for an emergency kit and I don’t regret it !
A very nice makeup bag. Use it everyday and travel. My roommate purchased the same)
This is a cute travel bag. I bought it as a gift. It seems to be made well.