SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Honestly love this purchase. they are super cute and comfy to wear the meaning behind them is even better and they connect when next to each other without having to do anything!!
My BF and I love it as a cute reminder when we're away. Highly recommend for long distance couples :)
Very sweet product that nearly brought my boyfriend to tears. The knots could be a little stronger, though--one of mine came undone on the first wear.
Just as described and arrived on time
I love these bracelets, especially the concept of it. My partner realized her magnet was gone, it’s only downfall of this bracelet it can come off...but I still ordered another, this time we plan to put a tape over the magnet when we’re apart that we won’t lose it.
My bracelet just came and my boyfriend love it, the quality is far more intense than I had imagined. and its rope seems to be well made and very comfortable. magnetic bracelets are the cool and cute. at this price, I’m going to buy another one.
Love the product me and my boyfriend live for from each other so it’s just a reminder of him .
Very well made! Super cute and is adjustable to fit. Really liked it
The overall quality is fine but the durability and strength of the material is somewhat of a concern as I only had this a short time before it became somewhat flimsy leading to my not wanting to wear it for fear of it breaking.
Recommend!! Works wonderfully. Me and my girlfriend absolutely love them.
Very good bracelets, got them for me and my girlfriend, she loves it and they look nice too, and add a little spice to holding hands.
It was a really cool idea but low quality, the magnet came off within a week, granted I was floating a river and doing all sorts of crazy stuff so I honestly wasn’t expecting it to hold up.
Purchased for my sixteen-year-old daughter and she absolutely loves them. They fit perfectly and go with anything.
These are the perfect gift and they are such great quality!!! I got them for my boyfriend and I and I absolutely love them!
It's a Lovely bracelet
They came out so well and I'm excited to give it to my gf