SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great bracelets for the price! In such a beautiful box. Very pretty. Good quality products and excellent customer service should be acknowledged. Had on a few weeks now and still look as good as the day we put them on.Bought it as a gift for my bf and I and he loves it. Thank you so much for a superb gift- I am one happy customer and will purchase with you again soon.
It looks good. As a large size, I hope this bracelet will fit-big enough, indeed, I can remove the link, but the bracelet is not tight. I noticed that the constant wrist pain has improved. Nothing can reverse the passage of time, but it can relieve symptoms well.
Arrived on time. Simple but good. Magnetic clasp appears to be strong which is not always the case with these types of clasp. Longer than realised and therefore had to tie a couple of knots but looks good and son loves it.
Very good product. Arrived quickly in the post, packaged beautifully. Came with two separate pull cord velvet bracelet bags and two of these lovely bracelets! Myself and my girlfriend loved these
A good quality bracelet…..bought it for my husband who really likes it. The clasp seems so soft that you might think it would fall off easily – but not at all! Very pleased
Delivered in a beautiful box with a velvet bag for each, hubby loves his and the ladies one is very nice too, as for the medicinal claims will have to wait and see
Honestly love this purchase. they are super cute and comfy to wear the meaning behind them is even better and they connect when next to each other without having to do anything!!
I absolutely love these. One of the knots did end up coming undone when I tried to tighten it onto my wrist but I was able to fix it. Would definitely order again.
Very suitable for my favorite person. It maintains and represents our feelings for many years. Although we are located in different places, we never seem to be separated.
I purchased these beautiful pieces for my girl for her birthday,It arrived on time, and look just as it is pictured. She wears it every day. She gets many compliments and I just love it so much.
Loved the idea of the bracelet. The magnet did catch on something and fell off, so you will need to be careful.
My daughter bought it for me.I was pleasantly surprised with the quality and the sterling silver charm so cute. The start of a great jewelry collection!
excellent product! no problems with delivery. color is exactly that I needed. thank you
Purchases like this are remembered for quite a long time. Happy with the deal, will come again in no time at all
Magnet is strong. Bracelet is good quality. The paint inside arrived faded already. Shipped really fast. Comes untied easily and can be difficult to take on and off.
excellent! Quality as the description. Everyone is happy. Recommend!
It is a good product but, the magnet is not that strong and the second day I had it my boyfriends magnet fell out. we superglued it and it was fine and also after we did that the magnet was stronger
Super cute. Easy to make bigger or smaller
Surprised a friend with this on his birthday. The magnets are strong and it is a great meaningful inexpensive gift. Recommended!
Cute bracelet, good price.
I'm super excited to give my wife this for Christmas. It comes with a nice bag and gift card. I put mine on and it fits nicely, its adjustable for any wrist and looks awesome. The Magnet is nice and strong, its not going to stick you to any fridge or anything but looks like it will connect right up to it peer when close, which is exactly what I was hoping.
Such a cute simple couple bracelet. The size is adjustable and it’s super comfy. I even swim with it on and have no issues. It does stick to everything magnetic, but I find it kinda fun!
Love it. Item as described. It met my expectations.
My boyfriend loved it I completely suggested getting this for your loved one
I love these bracelets, especially the concept of it. My partner realized her magnet was gone, it’s only downfall of this bracelet it can come off...but I still ordered another, this time we plan to put a tape over the magnet when we’re apart that we won’t lose it.