SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This necklace makes a perfect gift for any occasion. I gave this as a birthday present and got myself my own sis necklace. It looks great, very fashionable. Hasn't rusted on me, and I accidentally showered while wearing it at least three times.
I bought this for my granddaughter after hearing she watches the movie again and again. It arrived as promised and packaged nicely in a velvet bag as well as a plastic pouch. It’s a lovely piece of jewelry for a young girl!
I LOVE this necklace! Looks just like the photos and has a nice shine. I'm very pleased with this purchase. I think this will make a very pretty Valentine's Day gift for a special lady. Great quality!
This was the perfect gift for my young son to give to his teenage sister. It is a pretty shade of gold and fits perfectly. She loves it!
I’ve bought four of these now! Any occasions coming up where I need a gift- my friends are getting this!
I received this, put it on stacked with my moon necklace and haven't taken it off. I love it! It's dainty and my everyday wear!
I LOVE this necklace—it adds the perfect touch of feminity and beauty to any outfit.
I love this necklace it's just the right length and shade of rose.
Decent quality necklace!
This item looked even better in person, great materials used, very happy with this purchase.
My daughter bought this for me and I absolutely love it! Nice quality and lays where it shows when I’m wearing a v-neck.
Loved this necklace. Perfect length and is semi adjustable!
Looks like the pic, dainty and small.
This necklace is perfect. Very cute and durable!
Such a lovely, dainty necklace.
Perfect necklace for a sister!!
It’s a pretty necklace.
Very and good quality
Value for money.