SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Work perfectly! Good quality. THANKS♥
I make videos and brand reviews/makeup trials and I typically use my lighted mirror on my vanity. My sister showed me one of these. I decided to buy one to try it out while videoing. Wow, I’m so impressed! I love the different lighting options and the ease of switching between the three different options. The only critique I would give is the directions, they’re not quite as clear as I would have liked, but it’s a very easy assembly and you shouldn’t have any problems putting it together. However, I haven’t figured out how to use the remote yet. Nice, clean and greatly packed with lots of padding to ensure the light doesn’t break in transit.
Cute little ring light. Still trying to figure out how the remote shutter works but definitely a good purchase!
This is the perfect little light ring! My others are too big for counter top filming like for face washing videos. I mounted this one to the mirror in my spare bathroom using command strips. That way I can take it on and off as needed. It’s big enough for my phone to fit in the center and bright enough for what I need it to do! Great price!
I do not have a lot of experience with this item, but i can say it was easy to set up and use even for someone who doesn't really know. I think the light could be brighter but I'm sure the more expensive the brighter clearer the light. For my purpose of just taking more professional looking pics and videos it does a fantastic job.
love it and it has a great price!
Extremely pleased with what I received as we took some beautiful pictures of our family. Upon received, it literally took us 3 minutes to assemble and it was ready to use. It also has three different brightness as described and easy for storage since the panel is flat.
This ring is just what I needed to use with my desktop for all these video meetings. The tripod is short for behind the monitor but I was able to easily put the folded tripod in a shelf just above and the ring works just fine. Love the size for my large monitor. Great price, too!
Let me just say this ring gives awesome light! Just wished is was rechargeable. Other that that totally recommend this light.
So so easy to setup! I love that there are 3 different light settings...they all cast such beautiful light! We used it for a birtbday party photoshoot, and we also used it to do homecoming makeup...such good lighting!
Very easy to assemble. Great on the desk for small business owners for photos and selfies.
High quality item, the LED lighting effect is very good, easy for use, also can be changed LED light colors, I love it !!!
This is a nice little ring light for doing makeup or recording videos sitting down or at a table top! Also travel friendly. It’s a great size. Highly recommended!
We ordered this to play around with for several reasons. My daughter (9 yo) loves to play dress up and with makeup, and the lighting in her room isn't the greatest. This makes her feel fancy - like a star. We even found a mirror that will work in the cell phone holder, which is perfect. I like that this is USB-powered, and that you can adjust the intensity of your lighting. Best of all, it folds up so small; all the parts collapse down into the base, and even the cord and switch fit nice and neat around it. I think we'll get a lot of use out of this.
Really good light set up for beginners. I love this product and use it for a lot of different projects.
I bought this light to help light up my face while streaming on Twitch, and I couldn't be happier! Set-up was as simple as plugging in the USB chord into my computer and done! The three colours are great to match the rest of the light in my room, and the tripod stand is just the right height. Love the quality too, feels well made and durable. Would recommend!
I bought this ring light to take better pictures with my phone. I chose it because it has a tripod stand, a phone holder that can fit my phone, a two different light types (cooler and warmer). I like that it includes a remote for taking pictures. The remote was very easy to pair with my phone and allows me to be more far away from the light (and the phone) when I take pictures. The quality is good for the price and for the use I make of it (I am not a professional photographer).
I have been taking way better photos! I am learning new makeup but couldn't show it off the way I wanted. This has changed that in seconds. Easy to use and worth the money!!!
I really love this. It’s bright and has a remote so you can take your own pics. Only issue was that the legs were wobbly and it kept falling over. I made it work