SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely love these lights. I put them as an accent light in my potted palm trees on my patio. When the kids want to go in the pool at night (we dont have a pool light) the just take them out of my pots. Totally cool!! So bright too!
This is a cool product overall. There is a problem with a couple of them leaking. but the real issue I have is that once the lights are submersed, they cannot respond to the remote control. In fact, the remote control seems to be rather finicky. Sometimes it works. Sometimes it doesn't. I'm not sorry I bought them, and will use them in the garden most of the year. Maybe in the pool during swimming season. But we have to retrieve them each time as they cannot be turned off from where they are.
Lights were just what I wanted for my hot tub. Lights were bright. Endless selection of modes. Looks fantastic. It came with 4 remotes which probably weren’t necessary since one remote controls all the lights. I’ll just save them for when I need them.
I like the different colors to choose from. The lights are bright and is waterproof. Light MUST be tightened, otherwise they will leak water! It brightens up my 24 ft above ground pool!! Love these and wouldn’t buy anywhere else!! Definitely recommend!!
Just got these "installed" last night. Took a minute to throw in the batteries and then set them next to landscaping. Can't speak to durability just yet but the seal seemed great as I was closing the devices. Hope I get more than 6 hours per battery load. They look GREAT, as you can see.
They are well built, they feel solid and waterproof. You get 4 remotes but you can control all lights with just one. Different settings for a great lightshow. Love these lights . A great value !
Love these lights they added just enough lights for the kids to swim underwater at night. They are about the size of a hockey puck and so far after 2 uses they have remained water resistant. I would definitely recommend these.