SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is just fantastic, had no issues with it. The strap is long enough for me and it is actually adjustable. The zipper works great, easy to open and close if you need to get something out quickly. I like vegan leather products, cause they look like real leather without all the cruelty to animals! If you need a bag for everyday use and you care about animals, this bag will do just fine.
A perfect bag for carrying all your important stuff. It has enough space for my phone, wallet, keys and some make-up essentials. Made of imitation leather which just feels like the real deal, I wouldn’t notice the difference if it hadn’t been specified. The bag closes with a metal zipper which is usually the most problematic thing in a bag, but here it actually works fine. I never struggle with opening or closing it. When I close the bag, it stays closed and I don’t have to worry about my stuff getting stolen or something. Great bag, thank you!
I like the quality of the bag, and I love the look. If I could give this bag six stars, I would.
Got it for my wife, here's her comment. A really great bag for the price! The quality looks good and it actually looks expensive. Have been wearing the crossbody bag for a couple of weeks and it feels and looks amazing! Fits the big wallet (a problem with many crossbody bags) and all other necessities. Very satisfied and highly recommend!
I’ve been really happy with this bag so far. The leather is soft and easy to clean if you need it - just wipe it with a wet cloth and you’re good to go. The strap that comes with it is durable and I can regulate how long it is. Perfect for occasions when you don’t need a lot of stuff with you. I also like how well it’s put together - all the stitches are just perfect and it looks really expensive. Got a lot of compliments on it.
My package came today. So far no problems! Delivered quickly and was just as described - a small vegan leather bag to fit my wallet, iPhone, pods and some other stuff. Carefully inspected it and there are no tears or blemishes on the leather - I checked inside too and all seems to be in order.
I have been looking for a purse for a while. I didn’t want to pay an arm and leg for one but I also wanted a nice sturdy purse for a good deal. I came across a few of them, but this one caught my eye because it was a great deal.Totally worth the price!
I got this set on sale, so for the price it's great. The strap is too thin in my mind, good that it’s a small bag so I cannot put a lot of stuff in there, otherwise it would cut into my wrist. Only reason for docking a star. It's not perfect, but looks quality. See how it holds up.
For the price, I did not expect much. I am not one to spend a lot on purses, and having spine issues, I prefer a quick and easy way to carry my things I need. The crossbody purse is absolutely the perfect size to fit all I ever carry. The package arrived yesterday and here we are. Well-crafted product, no things that look out of shape, all well-stitched and looks amazing. I have a collection of crossbody bags and this new one is my favorite for now.
This bag is just excellent in so many ways… You can see the quality, the price is just right (a bargain even) and it seems to go well with most of my outfits. So whether you plan to wear it as a casual bag for everyday errands or for a night out - it will do the trick. Thank you, I’m really happy with my purchase!