SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Charms Glam Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wore these as a bridesmaid in a wedding and wore them for 8+ hours. They are so chic! I got a million compliments and was told they look like something Meghan Markle would wear. *so honored*. I really recommend these
These are definitely statement earrings and that is exactly what I wanted. They are pretty, they are modern, classy and just really cool looking. Different and not like everyone else's.
I'm going on vacation next month and wanted a few pairs of statement earrings for my trip - and these are everything I wanted and more! They are so chic and unique, I absolutely love them.
I loved them so much I had to buy a pair for my girlfriend and her daughter! Now I will be getting for a few more gals! They are so beautiful!!! And honestly not heavy!
LOOOOOVE THESE EARRINGS!!! These feel very lightweight, comfortable to wear. I especially like the color, very pretty.
These are very lightweight for their substantial size - fantastic - and I love the modern/edgy look. But the backs they come with are too loose to hold the earrings in place. I put them on and they fell off within about 5 minutes, so I had those little rubber snub backs I put on as well and it was fine. But don't plan to wear these in any real sense without different backs or added rubber backs.
I wore them for my maternity pictures and I got compliments all day I love them they not heavy but it makes you look elegant and sexy
These earrings are GORGEOUS!! If you're looking for a statement earring - this is a winner.
These earrings are on the bulky side but still very beautiful. Definitely fashionable.
Super cute earrings, so glam. They are lightweight and look very expensive! Can’t go wrong!
I am so pleased with them! The look, the feel, everything. Fun and glam at the same time.
These are huge, gorgeous, and heavy. Great for special occasions.